Community and Online Fundraising Lead

Overview of Role:The Muslim Youth Helpline (MYH) is a national award-winning charity providing faith and culturally sensitive support services to young people in the UK. Its core service is a free and confidential helpline open seven days a week via telephone, email, internet chat, and text. MYH is a dynamic organisation that puts service to its clients at the heart of everything it does.The Community and Online Fundraising Lead will play a vital role in expanding MYH's fundraising efforts, focusing on engaging with the community and optimising online fundraising channels. This role requires a passionate individual with a strong understanding of community engagement and digital fundraising strategies. We are looking for someone who can hit the ground running to generate near term support for MYH's crucial services. You will work closely with the wider team to ensure fundraising initiatives are aligned with the charity's mission and needs.Main ResponsibilitiesCommunity Fundraising Development:Develop and implement engaging community fundraising initiatives and campaigns, which may include events, challenges, and local outreach programmes.Identify and cultivate relationships with a wide range of organisations including other charities, mosques, youth clubs and more, to foster partnerships.Provide support and resources to volunteer community fundraisers, ensuring a positive and impactful experience.Represent MYH at community events to raise awareness and promote fundraising opportunities.Online Fundraising:Develop and execute digital fundraising campaigns to acquire new donors and engage existing supporters.Instruct the creation of compelling online content (stories, videos, graphics) to communicate MYH's impact and inspire donations.Monitor and analyse online fundraising performance, identifying trends and opportunities for growth.Stay abreast of digital fundraising best practices and emerging technologies.Donor Communication:Support the creation of engaging communications for donors, demonstrating the impact of their contributions.Collaborate with the Marketing team to engage with potential service users and donors.General Duties:Contribute to the development of fundraising strategies and annual plans.Reporting on community and online fundraising activities, highlighting key achievements and areas for improvement.Support the wider team by communicating the Helpline's financial and other needs.Explore opportunities for Grants and Bids Ensure all fundraising activities comply with relevant regulations and best practices.Undertake other duties that may from time to time be necessary and compatible with the nature of this post.Some evening and weekend work may be required, as well as attendance at events to represent the Charity.Person SpecificationExperience:Proven experience in community fundraising, online fundraising, or a related fundraising role within the charity sector.Experience in developing and implementing fundraising campaigns.Experience in donor stewardship and communication.Familiarity with online fundraising platforms and tools.Skills & Abilities:Excellent written and verbal communication skills, with the ability to craft compelling narratives.Strong interpersonal skills, with the ability to build and maintain relationships with diverse groups.Proficiency in digital marketing and social media for fundraising purposes.Analytical skills to monitor performance and identify trends.Highly organised with the ability to manage multiple projects and deadlines effectively.Proficient in Microsoft Office Suite or equivalent.Knowledge:Understanding of fundraising principles and best practices.Awareness of the needs of the Muslim community and its cultural nuances.Knowledge of data protection and fundraising regulations.Personal Qualities:Passionate about the mission and values of the Muslim Youth Helpline.Proactive, self-motivated, and able to work independently as well as part of a team.Creative and innovative approach to fundraising.Resilient and able to work under pressure.A commitment to equality, diversity, and inclusion.

Created: 2025-08-01