Application Support Developer

Technical Support Developer (Remote)Location: Remote (UK-based)Employment Type: Full-timeSalary: Up to £40,000 per annumTravel: Occasional travel required for team meetings and company eventsAt ABL 1Touch, we’re on a mission to shape the future of vehicle repair through innovation, pride, and responsible decision-making.What we offer?up to £40K per annum20 days of holiday + bank holidayCompany pensionRemote-first role with flexibility and autonomyPrivate Medical Insurance – Family coverHealthcare cash plan (including gym 'shopping discounts)Employee Assistance ProgrammeCar insurance discount with LVLength of service awardsCycle to work schemeWe're seeking a Technical Support Developer to join our internal development team and provide application support for our custom-built business management system, used daily by over 400 employees.You’ll investigate, troubleshoot, and resolve issues, working alongside developers, stakeholders, and users across the business. This is a great opportunity for someone technically minded with excellent customer support skills who wants to grow within a small, impactful product team.Key responsibilities of a Technical Support Developer:Monitor and respond to support requests and system alertsTroubleshoot and resolve application issues; escalate when requiredMaintain high standards for response times and resolutionsCommunicate effectively with non-technical usersCreate and maintain SOPs and a support knowledge baseIdentify opportunities to reduce support volumes and improve user experienceTest new application features and provide structured feedbackProduce user documentation and support internal training effortsLog and prioritise bugs and feature requestsLearn and apply 2nd-line troubleshooting techniquesRun routine technical checks and generate reportsSupport broader technical team tasks when capacity allowsSkills and experience required as a Technical Support Developer:1+ year in a technical support or helpdesk roleExperience supporting users of web-based applicationsExcellent communication skills across email, phone, and chatStrong problem-solving mindset and attention to detailAbility to handle multiple tasks and prioritise effectivelySelf-motivated, adaptable, and quick to learn new systemsJoining our team at ABL1 Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.ABL 1 Touch are committed to growing and maintaining a diverse team and an inclusive work environment. Our goal is to develop inclusive work activities and projects that bring together people with different experiences and backgrounds. Through this we aim to make sure everyone can be at their best at work.We’re also committed to providing an accessible recruitment process, if you require reasonable adjustments at any stage of the recruitment process please contact us at workforus@

Created: 2025-09-11