Commercial Account Handler

PositionTitle:CommercialAccountHandlerPositionSummaryAsaCommercialAccountHandleratourclient,youwillplayapivotalroleinprovidingexceptionalservicetocommercialclients.YourprimaryresponsibilitywillbetosupportAccountExecutivesinmanagingclientaccounts,processingpolicies,andensuringsmoothcommunicationbetweenclients,theserviceteams,andinsurerpartners.Thispositiondemandsstrongattentiontodetail,excellentorganisationalskills,andaproactiveapproachtodeliveringexceptionalclientservice.Roles&ResponsibilitiesAsaCommercialAccountHandleryouwillberesponsibleforthefollowing:AssistingAccountExecutivesinmanagingaportfolioofcommercialinsuranceclients.Processinsurancepolicies,endorsements,andrenewalsaccuratelyandefficiently.Liaisingwithclientstogathernecessaryinformationforunderwritingpurposes.Provideexceptionalclientservicebypromptlyaddressinganyinquiriesandconcerns.Collaboratewithunderwriterstonegotiatetermsandcoverageonbehalfofclients.Prepareaccuratedocumentationandmaintainclientrecordsincompliancewithregulatorystandards.Supportclaimsmanagementbyfacilitatingcommunicationbetweenclientsandclaimsdepartments.Stayupdatedonindustrytrends,insuranceproducts,andregulatorychanges.KeyPerformanceIndicatorsClientsatisfactionratings.Timelinessandaccuracyofpolicyprocessing.Renewalretentionrates.Efficiencyinhandlingclientinquiriesandrequests.Compliancewithregulatorystandardsandinternalprocedures.KeyRelationshipsCommercialAccountExecutives.BrokingLeadersInsurerUnderwritersInternalsupportstaff.Qualifications/KeySkillsRequiredStrongunderstandingofcommercialinsuranceproductsandterminology.Excellentcommunicationandinterpersonalskills.Attentiontodetailandaccuracyindataentryanddocumentation.Abilitytoworkeffectivelyinafast-pacedenvironment.Proficiencyininsurancesoftware(Acturisdesirable)andMicrosoftOfficesuite.Problem-solvinganddecision-makingabilities.Client-focusedmindsetwithacommitmenttodeliveringexceptionalservice.Knowledgeofregulatoryrequirementsandcompliancestandardsintheinsuranceindustry.Education/ExperienceRelevantexperienceincommercialinsurance,accountmanagement,orcustomerserviceroles.Insuranceindustrycertifications;suchas,CertCII(trainingsupportprovidedbythebusinesstohelpwithqualificationprogress)Familiaritywithinsurancebrokerageoperationsandproceduresisbeneficial.JBRP1_UKTJ

Created: 2025-09-09