Commercial Account Handler

PositionTitle: CommercialAccountHandler PositionSummary AsaCommercialAccountHandleratourclient,youwillplayapivotalroleinprovidingexceptionalservicetocommercialclients.YourprimaryresponsibilitywillbetosupportAccountExecutivesinmanagingclientaccounts,processingpolicies,andensuringsmoothcommunicationbetweenclients,theserviceteams,andinsurerpartners.Thispositiondemandsstrongattentiontodetail,excellentorganisationalskills,andaproactiveapproachtodeliveringexceptionalclientservice. Roles&Responsibilities AsaCommercialAccountHandleryouwillberesponsibleforthefollowing: AssistingAccountExecutivesinmanagingaportfolioofcommercialinsuranceclients. Processinsurancepolicies,endorsements,andrenewalsaccuratelyandefficiently. Liaisingwithclientstogathernecessaryinformationforunderwritingpurposes. Provideexceptionalclientservicebypromptlyaddressinganyinquiriesandconcerns. Collaboratewithunderwriterstonegotiatetermsandcoverageonbehalfofclients. Prepareaccuratedocumentationandmaintainclientrecordsincompliancewithregulatorystandards. Supportclaimsmanagementbyfacilitatingcommunicationbetweenclientsandclaimsdepartments. Stayupdatedonindustrytrends,insuranceproducts,andregulatorychanges. KeyPerformanceIndicators Clientsatisfactionratings. Timelinessandaccuracyofpolicyprocessing. Renewalretentionrates. Efficiencyinhandlingclientinquiriesandrequests. Compliancewithregulatorystandardsandinternalprocedures. KeyRelationships CommercialAccountExecutives. BrokingLeaders InsurerUnderwriters Internalsupportstaff. Qualifications/KeySkillsRequired Strongunderstandingofcommercialinsuranceproductsandterminology. Excellentcommunicationandinterpersonalskills. Attentiontodetailandaccuracyindataentryanddocumentation. Abilitytoworkeffectivelyinafast-pacedenvironment. Proficiencyininsurancesoftware(Acturisdesirable)andMicrosoftOfficesuite. Problem-solvinganddecision-makingabilities. Client-focusedmindsetwithacommitmenttodeliveringexceptionalservice. Knowledgeofregulatoryrequirementsandcompliancestandardsintheinsuranceindustry. Education/Experience Relevantexperienceincommercialinsurance,accountmanagement,orcustomerserviceroles. Insuranceindustrycertifications;suchas,CertCII(trainingsupportprovidedbythebusinesstohelpwithqualificationprogress) Familiaritywithinsurancebrokerageoperationsandproceduresisbeneficial. TPBN1_UKTJ

Created: 2025-08-10