Product Support Manager EMEA (gn)

Job DescriptionProduct Support Manager EMEA (f/m/d)nn York, UKnnn Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.nEdmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.nTo accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for anProduct Support Manager EMEA (f/m/d)nHighly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities.nEssential Functions:nnManage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountabilitynEfficiently schedule Sales & Applications Engineers (product to provide adequate phone, email, and chat coverage)nAssist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identifiednWork towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvementnDefine and track key performance indicators (KPIs) and report them to the appropriate stakeholdersnParticipate in tradeshows and conferencesnInterface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadershipnnQualifications:nThe requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nYour profile:nnDegree in engineering, physics, mathematics, or hard sciencenMinimum of three (3) years experience in technical sales and/or product supportnProficiency in key optical engineering and physics concepts/optics industry experience preferrednKnowledge of company products, applications, capabilities and sourcing possibilitiesnKnowledgeable about sales and support processesnProven leadership ability to manage people, build highly effective, diverse teams and create positive working atmospherenFluent in English, additional language skills preferrednStrong organization skillsnAble to identify key objectives, set goals, and execute plansnExcellent communication and presentation skills, both written and verbalnTravel willingness (occasional visits of tradeshows and other Edmund Optics sites)nnWhat we offer:nA versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.nEdmund Optics provides a range of employee benefits alongside the salary package including:nnCompany pension schemenPrivate medical & dental insurancenExtensive training and development opportunitiesnSubsidized gym membershipnCycle to Work schemenCompany eventsn...and a lot more!nnThis office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.n

Created: 2025-07-09