Optical Products Specialist

About the RoleWe are seeking a skilled Product Support Manager to join our team. In this role, you will be responsible for leading our product support team and ensuring that customers receive exceptional technical and applications support.Responsibilities include:Managing and developing the product support team to maximize customer satisfaction and revenue growth.Scheduling sales and applications engineers to provide adequate phone, email, and chat coverage.Assisting the product support team with complex technical inquiries and collaborating with solutions engineers and regional sales managers as needed.Continuously improving sales processes and customer journeys.Tracking key performance indicators and reporting to stakeholders.Participating in trade shows and conferences.RequirementsTo be successful in this role, you will need:A degree in engineering, physics, mathematics, or a hard science.A minimum of three years of experience in technical sales and/or product support.Proficiency in key optical engineering and physics concepts.Knowledge of sales and support processes.Proven leadership ability and strong communication skills.Fluency in English and additional language skills.What We OfferWe offer a versatile and challenging position alongside a competitive employment package, including company pension scheme, private medical and dental insurance, extensive training and development opportunities, and more. This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France).

Created: 2025-07-08