Customer Service Specialist

Job Description Customer Service SpecialistA local authority is seeking a Customer Service Specialist to join a busy Customer Contact team, acting as the first point of contact for a range of services, with a focus on Council Tax enquiries.Key responsibilitiesHandling enquiries via phone, email, webchat and face-to-face Resolving queries at first point of contact where possible Accurately recording customer information on internal systems Escalating complex cases to relevant teams Supporting customers in sensitive or challenging situations Keeping up to date with services, policies and procedures Additional responsibilitiesSupporting colleagues with complex queries Contributing to service and process improvements Assisting with workload coordination and service delivery About youExperience in customer service or a contact centre environment Strong communication and problem-solving skills Comfortable handling high volumes and sensitive enquiries Good IT skills and attention to detail Able to work both independently and as part of a team DesirablePublic sector or Council Tax experienceWorking arrangementsTypically 2 days remote, 3 days office based (flexibility required)

Created: 2026-04-26