Quality Management Specialist

Job Description The Quality Management Systems Manager plays a critical role in ensuring consistent, highquality processes, products, and customer experiences across all global company locations. This position leads the development, implementation, and continual improvement of the companys Quality Management System (QMS), ensuring full compliance with ISO 9001 and driving excellence in quality performance, process management, and customer satisfaction.Key ResponsibilitiesQuality Management & CertificationMaintain and improve processes to ensure compliance with ISO 9001 across all company sites.Lead proactive quality management initiatives using best-practice tools such as APQP to enhance products, processes, and customer satisfaction.Process ManagementSupport the design, rollout, and continuous improvement of business processes by working closely with key departments.Administer and develop the Promapp Process Management System and the Process Documentation Centre (PDC), including training and reporting on key process metrics.Data & KPI ManagementProvide data analytics to help process owners and leaders identify improvement opportunities.Monitor and maintain all Quality Department KPIs, driving focused continuous improvement actions.Quality Incident SupportAct as an escalation point for quality issues, ensuring structured problem-solving approaches (e.g., 8D, DMAIC) are applied across customer service, engineering, production, and project teams.Customer & Contract Quality SupportImprove customer satisfaction through effective complaint resolution and reporting.Provide quality expertise for prequalification questionnaires, contracts, and customer audits.Serve as the primary contact for customer quality representatives during audits and contract discussions.Support the creation of quality plans for specific projects or contracts.Audits & ComplianceCoordinate and lead internal audit programmes, conducting system audits and presenting findings and recommendations.Communication & SystemsMaintain and enhance quality-related content on the company intranet to improve the visibility and accessibility of quality information.Continuous ImprovementContribute to businesswide continuous improvement efforts to enhance quality, efficiency, and customer satisfaction.Deliver training and coaching on quality tools and improvement techniques.Business AwarenessStay informed about company structure, products, and customers through training, internal communications, and crossdepartment engagement.Leadership SupportProvide deputy support for the Quality Manager when required.Personal Skills & AttributesAssertive and confident in expressing opinions and taking action when needed.Strong communicator with excellent listening skills and experience working across functions with suppliers, customers, and internal teams.Coaching & mentoring capability, able to support team development and guide Production Quality Engineers in daily tasks.Skilled in conflict management, diplomacy, and forging positive working relationships.Able to influence, motivate, and energise others at all organisational levels with a flexible communication style.Highly capable in organisation, planning, and managing multiple priorities.Strong results orientation, maintaining focus on both short and longterm goals.High self-awareness, understanding strengths and areas for development.A true team player, supporting wider business objectives and collaborative working.Core Company ResponsibilitiesAdhere to all company policies and procedures.Maintain and improve professional competencies through continuous personal development.Keep updated on company structure, technology, products, and customers.Promote effective internal working relationships through positive communication and collaboration.Knowledge, Skills & ExperienceEssentialIT literate with proficiency in MS Office (Word, Excel, PowerPoint).Experienced in applying quality improvement tools.Proven track record of driving continuous improvement and problem-solving in a manufacturing environment.Experience working with ITbased QMS tools (e.g., Promapp, QPulse, MasterControl).Ability to apply APQP techniques.DesirableExperience in manufacturing complex electro-mechanical assemblies.Familiarity with EFQM frameworks.SharePoint experience.QualificationsEssentialMinimum 5 years experience in quality environments within engineering, manufacturing, marine, or defence sectors.Bachelors degree in Engineering (Manufacturing, Electrical, or Mechanical preferred).DesirableCertified ISO 9001 Lead Auditor (or equivalent).Membership of CQI or ASQ.

Created: 2026-03-07