Technical Product Specialist

Product Support Specialist Opportunity, Chester based office!We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries. This is a fantastic opportunity to join a collaborative team, support business partners across the UK, and make a real impact in improving people’s experiences with innovative hearing technology.About the RoleTitle: Technical Support AdvisorRole: Permanent, full timeLocation: Chester, Office basedSalary: up to £35K per annumBenefits: 26 days holiday plus bank holidays, pension, life assurance, flexible working hours, growth opportunitiesWhat you’ll be doingActing as the first point of contact for audiologists and business owners (B2B), providing technical support across a range of products.Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently.Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience.Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues.Working collaboratively with a close-knit team, sharing knowledge and new ideas to improve the department continuously.What we’re looking forExperience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.).Strong problem-solving and “outside the box” thinking.A positive attitude – open to learning and feedback.Clear communication skills, confident in a professional B2B setting.**Roberts Webb Recruitment are acting as an agency on behalf of this company and role**

Created: 2025-08-23