Service Engineer

About the RoleThe company:Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Facility Monitoring Systems Ltd supplies, installs and supports specialist critical monitoring and alarm systems,associated instruments and equipment in the pharmaceutical, healthcare, automotive and industrial sectors.Job Purpose:To carry out the calibration, service and repair activities on environmental monitoring systems and equipment atFMSL customer sites and provide technical support for customers and internal staff.Key Responsibilities and Accountabilities:1. To be responsible for the delivery of all technical aspects associated with current and ongoing servicecontracts2. To carry out work at client sites, to service, test and calibrate environmental monitoring systems andcomponents to prove accuracy of performance and continued effectiveness.3. To complete all necessary documentation and reports on completion of testing, remedial and call out worksand ensure that the client is in receipt of the required calibration certificates upon completion of the visit.4. To carry out remedial repairs on environmental monitoring systems and components to rectify failures andnon-conformances.5. To diagnose and troubleshoot technical problems on environmental monitoring systems and components totake action to rectify failures and non-conformances.6. Communicate and liaise verbally and in writing with customers/suppliers/visitors/enquirers and relevant staffand interpret and respond clearly and effectively to spoken requests over the phone or in person, and toverbal or written instructions.7. Be a mentor to Technician Service Care. xjdpvnf 8. Work with Engineer Integration and Install on the research and development of product and system hardwareto ensure suitability for calibration and repair.RequirementsAn engineer service care usually performs many of the following tasks:1. Meet with the customer, providing support and guidance as required2. Calibration of particle counters and environmental sensors3. Interrogation of the monitoring system software4. Generate calibration certificates and service reports5. Use Simpro, cloud-based operations management software for service management6. Be involved in the updating of monitoring system records7. Be involved with the scheduling of service work8. Installation of repaired or replacement hardware9. Perform health and safety assessment

Created: 2026-03-19