Luxury Store Manager (5-6 Month FTC)

This brand is seeking a full-time Boutique Manager for a six-month fixed-term contract to lead our new pop-up boutique on Savile Row, opening mid-July 2025. This is a high-visibility role with direct impact on our B2C growth. The position has the potential to convert into a permanent role as we plan to open a flagship boutique in Marylebone in Q1 2026.Job PurposeTo lead the brands boutique as a high-touch brand space — responsible for delivering strong daily sales, an exceptional customer experience, and meaningful, lasting relationships with our clients — both in-store and online. This role blends floor leadership, digital clienteling, 1:1 selling, and boutique-level business development to build our luxury community and grow our direct-to-consumer sales funnel.Key ResponsibilitiesBoutique Operations & Sales Leadership - ensure the boutique operates smoothly, daily targets are consistently met or exceeded, and the Retail Associate is well-supported and engaged.Customer Experience Excellence - deliver a highly personalised, values-led experience that drives repeat visits, confident purchasing, and strong referrals. Every interaction should reflect the depth and warmth of the brand.Digital Clienteling - actively engage with online enquiries and existing clients to replicate the boutique experience digitally — leading to strong conversion and loyalty.Boutique-Led Business Development - proactively build relationships with concierges, personal shoppers, neighbouring boutiques, and relevant networks to attract new high-value clients.Stock & Commercial Insights - maintain accurate, well-presented inventory. Provide clear, timely insights from the shop floor to inform merchandising and commercial strategy.Brand Representation - embody the brand — visually, tonally, and emotionally — in all client interactions, both offline and online.Candidate ProfileWe are looking for somebody who is aligned with our four core values:We Care – We act with respect and responsibility — toward people, products, and our planet.We Energise – We bring positivity, initiative, and momentum. We uplift others and create a culture of can-do.We Get Things Done – well – We take ownership, follow through, and deliver with care.We Create – We embrace creativity, innovation and continuous improvement.and somebody who:has a growth mindset and is driven to achieve strong sales results — to realise both the brands ambitions and their ownbrings a Black Book of relevant clients they can confidently convert into loyal customerspossesses a refined aesthetic and cultural fluency, with a natural affinity for high-net-worth individuals who value contemporary art, design, craftsmanship, meaningful travel, and understated luxuryis confident selling across Womenswear, Menswear, Accessories, and Homewaredemonstrates high emotional intelligence and discretion, tailoring their approach to suit each clientcan communicate the brand story with clarity and conviction — making each interaction feel purposeful and personalis hands-on, adaptable, and unentitled — ready to thrive in a lean, entrepreneurial team where no task is too small and no challenge too bigis comfortable supporting boutique-based brand activations and private events to build client engagement and communityuses client feedback and sales insights to refine outreach, service and product focus.Desirable Experience/ProfileThe following would also be valued but are not essential:proven experience converting both in-store and online interactions into meaningful, repeat salesfamiliarity with Shopifyfamiliarity with using a CRM platform for customer outreach and relationship-buildingavailability to work a Tuesday–Saturday schedule.

Created: 2025-07-24