Reviewing Officer

We are looking for 2 people to provide support to the line management in the Birmingham and Worcestershire Appointeeships, working within a team to fulfil Penderels Trust contracts with various Local Authorities. The successful candidates will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.Location:Home working, you will occasionally be required to visit our office in Birmingham (B6 4AH)Salary: 23,492 per annum / 11,746 pro rataHours:18.5 hours per weekWorking days & times:Monday to Friday, 9:00am to 3:30pm Closing: Tuesday 23rd September 2025Interview: Interviews will take place via Microsoft Teams video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our e-mails).The Role - Your main duties will include:Review new referrals and contact the referrer to ensuring all mandatory information that has been provided and is correct prior to case allocation.To carry out telephone triage calls with new service users, ensuring all details on referral are correct, before adding to CRM.To audit and monitor the accounts for all services provided in the Birmingham and Worcestershire Appointeeships teams including active service users awaiting to be allocated and closure of accounts.You will produce and maintain accurate detailed reports and statistical information for your line manager as required for both Penderels trust and Local authorities.Support individuals with Motability administration tasks, ensuring all relevant documents have been received and any endorsement the PAs may have been declared to the insurance provider.To monitor and update the service users Trackers within the agreed timescaleAccompanying Independent Living Advisers on Service User visits if necessaryTo liaise with the Local Authorities, DWP and other departments.Ad-hoc admin dutiesSkills, Experience and Qualification - We are looking for someone with the following attributes:Ability to communicate clearly both verbally and in writing adapting your style to suit the audience.Ability to work in a fast-paced environment Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)Ability to input and maintain accurate data records.Excellent telephone mannerAbility to work as part of a team and on own initiative.Ability to work flexible and to deadlines.Hold minimum GCSE Grade '4 or equivalent in English and MathsThis post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.Perks: Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months service) / WagestreamWe are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification. JBRP1_UKTJ

Created: 2025-09-09