Customer Service Coordinator

Job Description Customer Services CoordinatorWorcester, WR5 2RXCompetitive salary + attractive benefitsAt Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.We are looking to recruit a Customer Services Coordinator to join our team in the West Midlands region. The role of the Customer Services Coordinator is to support the customer services department with key administrative duties working alongside the co-ordination role.RESPONSIBILITIES:To ensure accurate and speedy data input into the customer service operating system where necessaryCreate positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasksDeal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely mannerTo act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.REQUIREMENTS:Experience in a similar role, ideally within the Construction / Property industryAbility to provide exceptional levels of customer serviceComputer literate (especially Word & Excel) with good administrative skills essentialAbility to communicate effectively and successfully both written and electronicallyWHAT WE OFFER:Competitive basic salary26 days annual leave + public holidays + your birthday offOpportunity to earn 10% bonusCompany contribute 6.5% towards pension, plus other benefits

Created: 2026-03-20