VIP Host/Hostess Supervisor

VIP Host/HostessLocations: Ascot (Whitmoor Forest, SL5) & Manchester (Macclesfield, SK11)£17.00 per hour | Seasonal | Part-time & Full-time shifts available Step into a world of wonder this winter. LaplandUK is seeking warm, confident, and detail-focused individuals to join us as VIP Hosts/Hostesses at our Ascot and Manchester locations. This is your opportunity to deliver world-class hospitality in one of the UK’s most magical immersive Christmas experiences.About the Role As a VIP Host/Hostess, you'll be the go-to guide and support for our most important guests—including celebrities, press, influencers, and invited families. You’ll ensure every detail of their journey is smooth, personalised, and joyful—from the moment they arrive to their final farewell. This role requires exceptional interpersonal skills, attention to detail, and the ability to remain calm and professional under pressure.What You’ll DoPersonally host VIP guests throughout their Lapland journeyDeliver seamless guest experiences in line with the LaplandUK standardLiaise with internal teams including wardrobe, gifting, F&B, and performanceEnsure all setups (seating, dining, experience spaces) are ready in advanceHandle live feedback or changes with calm, clear communicationEnsure accessibility needs or special requests are fulfilled discreetlyAct as a joyful, composed presence—whatever the day bringsWho We’re Looking For You're a natural host—confident, warm, and emotionally intelligent, with a background in luxury service, events, hospitality, or entertainment.You’ll bring:1+ year experience in guest-facing rolesA polished and professional demeanourThe ability to anticipate guest needs and exceed expectationsExcellent communication and coordination skillsA calm, proactive attitude in fast-moving environmentsA love for storytelling, theatre, and delivering magicWhat You’ll Get£17.00 per hourFree hot meal per shiftPaid breaks + unlimited tea & coffeeStaff discounts on selected event datesFree shuttle from Ascot Station (Ascot only)A rare chance to be part of a uniquely magical productionKey Dates Induction: Manchester: 24th October Ascot: 26th October Training Period: End of October Live Event Dates: 6th OR 11th November – 24th December Shift Pattern: AM or PM shiftsLocations Ascot: Whitmoor Forest, Ascot, SL5 8BD Manchester: Congleton Road, Siddington, Macclesfield, SK11 9JYApply Now If you bring care, professionalism, and a sprinkle of festive sparkle—we’d love to meet you. This is more than a job. It’s a chance to help create memories that last a lifetime.

Created: 2025-08-01