Senior Administrator Customer Operations

What is the opportunity?Our team thrives in a collaborative, progressing work environment where ideas are valued and innovation is encouraged.Working as part of a team allowing individuals to leverage each other's strengths and achieve shared goals efficiently. Opportunity to grow knowledge of Anti Money Laundering and Financial Crime.In This Role, You WillEnsure Customer Due Diligence requirements are fully met and AML risks considered in relation to non personal customers for BOIUKReview and interpret customer data in a timely manner, ensuring proactive management of cases including daily oversight of queues, whilst delivering against pledges and promises within Service Level AgreementsProvide assistance and support in amplifying the capability of Case Associates for the betterment of team performance and customer outcomesRecord/update all relevant information on Bank systems with a high level of accuracySupport unit manager with delivering effective and collaborative teamwork, implementing process improvements, embracing new technology and services, production of management information, driving performance based approach across the unit and evidencing high levels of customer service.What will make you stand out?Background in a compliance role within financial servicesPractical experience of enhanced AML risks and business account opening requirements in order to support account opening for customers with complex business structures in line with UK regulations within a financial services settingAbility to analyse information and apply logical thinking to identify the key issues and pointsStrong customer focus, with emphasis on delivery and collaborative approach to problem solvingProven ability to successfully coach/mentor others and the ability to provide constructive feedbackExcellent attention to detail with emphasis on getting it right first timeExcellent communication skills and evidence of ability to deal with customers on account opening requirementsEssential QualificationsThere are no minimum educational requirements for this role.More About The TeamThe new BOI UK operating model and business structure is designed to build on our niche strengths and expertise, break down silos, reduce complexity and support the delivery of our strategy across the UK.The UK Operations business unit is a key enabler of this strategy and is responsible for all personal and business customer/account servicing, debt management, customer relationships (vulnerable customers, bereavements and complaints), operational resilience, IT and Information Security and supplier management & governance in support of all solutions/Business Units, enabling standardisation, consistent service quality and best practices sharing.Within UK Operations, Operations NI & Partnership Distribution bring together operational retail and business expertise supporting NI & Partnership Distribution, including NI Customer Contact Centre; Branch Fulfilment Centre; Payments oversight; Belfast Cash Centre; Business Banking Operations (incorporating Business Banking Client Services NI); and service ownership of any operational services provided by BOI Group (under the Intra Group Sourcing Arrangements) to NI & Partnership DistributionThis is a hybrid role, based primarily at the Belfast office. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.Why work with us?The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid leave, an innovative fertility and surrogacy policy and working parent supports.Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!Key CompetenciesTake Ownership - SelfCustomer Focused - SelfBetter together - SelfManage Risk - SelfBe Decisive - SelfWe're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Created: 2025-12-11