Sales Administrator

Sales Administrator Sweeptech Environmental Services is a progressive ISO 14001:2015 and ISO 9001:2015 accredited waste management business committed to delivering environmental and sustainability improvement within the communities it works. Our Headquarters are in West Sussex and we operate nationally, driving innovation wherever we can to improve operations. The Role: You will be responsible for the efficient day-to-day running of the hire desk function for one of our leading customers, providing a customer-focused, responsive and efficient booking service that ensures maximum utilisation of our fleet in line with customer needs. You will manage all incoming enquiries, administer bookings from start to completion, and take ownership of any changes, disputes, issues, or queries. Acting as the primary point of contact, you will ensure customers receive timely updates, proactive communication, and a consistently high standard of service. Key Objectives Ensure efficient and customer-focused management of the hire desk function Maintain high customer satisfaction through proactive communication and issue resolution Support operational performance through accurate service monitoring and reporting Contribute to continual improvement initiatives and departmental effectiveness Maximise fleet utilisation in line with customer requirements Duties and Responsibilities Check availability and liaise with national depot contacts Confirm and process customer orders via the customer portal Proactively contact customers regarding service issues or delays Upload Proof of Service documentation to support invoicing Respond to telephone and email enquiries Handle customer complaints and escalations professionally Follow company procedures and best practices Support monthly reporting requirements Attend meetings as required Carry out any other reasonable duties as requested by management Requirements: Communicate effectively, courteously and clearly with colleagues at all levels. Maintain a positive, enthusiastic attitude towards tasks and challenges. Work in an organised, structured and methodical manner. Use your own initiative and manage/prioritise your workload independently. Work collaboratively as part of a team, attending and contributing to meetings as required. Be punctual and ensure tasks are completed within agreed deadlines. Demonstrate flexibility when required to support business needs. Maintain a tidy and organised workspace and use company tools and equipment responsibly. Follow all company policies and procedures, including quality, environmental, health 'safety and those outlined in the staff handbook. Strive to achieve high levels of efficiency and continuously seek improvement. Support and assist with training when required. Essential Skills Attention to detail. To be able to communicate and manage customers with confidence. Work effectively in a busy, fast-paced environment, confidently managing multiple enquiries and tasks at the same time. Enthusiastic and able to use own initiative. Knowledge of company systems and policies. Excellent standards of verbal and written communication. Previous experience in a customer administration role preferred. Computer Literate, able to create & maintain MS word, excel. Job Type: Full-time, Permanent Working hours: 8:00 17:00, 45 hours per week Benefits: Company pension Discounted or free food On-site parking Work Location Hickstead RH17 5LZ Our Vision At Sweeptech, we are committed to building a respected and responsible environmental services businessone that supports cleaner communities, safer operations, and a more sustainable future. Our ambition is to be recognised not only for the quality of our service but for how we go about delivering itwith integrity, care, and a focus on continuous improvement. We are proud to have received independent national recognition for Environmental Leadership , Innovation and Technology , and Health and Safety Best Practice, being testament to the efforts of our people, the strength of our partnerships, and our commitment to doing things the right way. Our Core Values 1. Responsibility We take ownership of the impact of our services on the environment, our people, and the communities we serve. We work with care, transparency, and a belief that business should be a positive force. 2. Integrity We act with honesty, consistency, and fairness, earning trust through actions, not just words. 3. Respect We create an inclusive environment where all individuals are valued and supported. Respect for people, places, and perspectives is embedded in how we work. 4. Health & Safety First Safety is central to our culture. From our depots and recycling centre to every customer site, we apply the highest standards to protect people and prevent harm. Our national award for Health and Safety Best Practice reflects this commitment. 5. Sustainability We continuously look for smarter, cleaner ways to operate. Our investment in innovation helps us reduce environmental impact and support our clients' sustainability goals. 6. Community We recognise our role in the communities we operate increating local employment, supporting social value initiatives, and building relationships that last. 7. Excellence We take pride in delivering dependable, high-quality services. National awards for innovation and environmental performance are the result of our teams focus on doing the job wellevery time. Were proud to be an equal opportunities employer and are committed to creating a welcoming, inclusive workplace. We encourage applications from all people who see the advertised role is for them . If you need any reasonable adjustments at any stage of the recruitment process, please let us know well be happy to help. TPBN1_UKTJ

Created: 2026-01-08