Revenues Inspection Officer

About The Role Are you customer-focused with a high attention to detail? If so, we would love to hear from you. We are seeking a diligent and customer-focused Revenues Inspection Officer to join our team at West Oxfordshire District Council. In this role, you will be responsible for carrying out all Revenues inspections, ensuring Council Tax and Business Rates properties are brought into the valuation lists in a timely manner, and that reductions and premiums are applied correctly. The role involves a mix of field-based inspections and office-based work. When you are not carrying out inspections, you will be expected to work in the office whilst receiving training. There may be the opportunity for home working once training has been completed. You will work independently across the district, so good time management and route planning skills would be an advantage to ensure you use your time efficiently when travelling throughout the area. Experience in undertaking site visits and inspections in Revenues or a related field is essential. You must hold a full UK driving licence, have access to a vehicle for work purposes, and be able to travel throughout the West Oxfordshire district. Knowledge of the local geographical area is desirable. Key responsibilities Carry out all Revenues inspections, including liaising with external agents to agree completion dates and ensure completion notices are accurate Ensure new build properties are brought into the valuation lists as soon as practicable Investigate properties to verify Council Tax exemptions, discounts and reliefs, taking appropriate action where these no longer apply Monitor and review long-term empty properties and second homes Assist with the administration of premium charges and help maximise income from these levies Maintain accurate, up-to-date records and ensure compliance with relevant legislation and council policies Work independently in the community, adhering to the Lone Worker policy You will need A minimum of 5 qualifications equivalent to NVQ Level 2 or GCSE Grade C/4 or above, including Maths and English Experience in assessing routine situations and carrying out inspections The ability to maintain a detailed understanding of relevant legislation, policies, procedures and guidelines to make informed decisions Strong customer service skills and the ability to build effective working relationships The ability to remain calm and confident when dealing with challenging customers and environments Good time management and route planning skills to manage workload efficiently across the district Special conditions Full UK driving licence and access to a vehicle for work purposes BPSS For more information about this role please see the Job Description/Person Specification. Publica is committed to paying its employees a minimum salary that more accurately reflects the cost of living across the UK. As such, all employees over the age of 18 who are currently paid less than Real Living Wage, currently 25949 will have their salary automatically uplifted. What is the real Living Wage? | Living Wage Foundation What we can do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of up to 7% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary About The Organisation You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs. TPBN1_UKTJ

Created: 2026-04-08