Customer Service Sales Support

Job Description Are you passionate about delivering exceptional customer experiences? Do you enjoy building strong relationships and have a curiosity for aesthetics or medical beauty?Were looking for a confident and driven Customer Support & Sales Advisor to join our growing MedFx team. This role is all about providing outstanding support to clinical beauty professionals.Main Duties & ResponsibilitiesDeliver high-quality customer support via phone and email with a proactive, can-do attitudeProcess customer orders accurately and efficiently in line with internal proceduresBuild and maintain strong customer relationships, ensuring a fast, professional, and reliable serviceProactively identify sales opportunities by growing existing accounts and following up on leads and campaignsPromote the MedFx House of Brands to existing customers, new clients, and prospectsSupport product launches, special offers, and brand initiatives to achieve targetsApprove and onboard new customer accounts, ensuring all regulatory and compliance requirements are metMaintain accurate and up-to-date CRM recordsLiaise with courier services to resolve delivery issues and achieve the best outcomes for customersMeet company KPIs, SLAs, and performance targetsHandle administrative tasks related to the department efficientlyEscalate issues or risks to the Contact Centre Manager where appropriateWork collaboratively with colleagues and support wider team activities when neededComply with company policies, procedures, and internal guidelinesWhat we offer...Discretionary company performance related bonusComprehensive discount portal including gym memberships, shopping savings and days outSmartPay loan scheme - with the added bonus of no interest being appliedCycle2Work schemeEnhanced holiday entitlement 33 days in total, including bank holidaysAdditional day off to celebrate your BIRTHDAYAbility to purchase additional annual leaveCompany Pension schemeDental PlanCompany sick pay, life assurance, and enhanced maternity/paternity payEye test vouchersMental health support services and a virtual GP serviceFree parking on siteWho are MedFx and DD?MedFx are part of the DD Group, which offers a wide range of market-leading Botulinum Toxins, Dermal Fillers, Skin Peels, Cosmeceuticals and Surgery Consumables to the beauty markets across the UK and Ireland.Our team is rapidly growing as it is our vision to become healthcares first choice for aesthetic treatment and service solutions. The team is full of energy, dedicated and passionate to our beauty customers as they understand the impact of not receiving the service required. Ideally you will have background experience within a customer service setting and are keen to be part of a collaborative and growing team.

Created: 2026-04-26