Head of Operations

Role:Head Of OperationsLocation:Hybrid – Remote with potential for in-person work in Greater Manchester. Occasional travel to Wigan may be required. Visits during the application process are welcomed.Salary:£40,000 (pro rata based on 0.8 FTE, equivalent to £50,000 FTE). Contract hours are negotiable based on experience and availability.Contract Type:PermanentStart Date:1st September 2025 (flexible depending on notice period)Responsible To:Managing Director & Advisory BoardAbout Happy Smiles Training CIC:Happy Smiles Training CIC is a multi-award-winning social enterprise led by disabled people, with over 92% of our team identifying as disabled. We deliver inclusive workshops nationwide to challenge stigma and promote social change. More info at Vision for Growth:We aim to scale our impact across new regions, requiring robust systems and replication of our successful model. We seek a Head of Operations to lead this expansion sustainably and strategically.Role Overview:The Head of Operations will help transform Happy Smiles Training into a scalable, self-sustaining organization, working closely with leadership to shape our next chapter.Key Responsibilities:Develop operational systems and infrastructure across regionsManage impact planning, reporting, and income generationEmbed HR processes aligned with our inclusive valuesEnsure quality assurance and consistency in trainingRecruit and develop staff and volunteersOversee daily operations and staff supportSupport strategic planning, fundraising, and partnershipsDocument processes in Wigan for expansionEssential Experience:Proven senior leadership or operations experience in CICs, charities, or social enterprisesImpact management, budget, and reporting expertisePassion for disability inclusion and community impactStrong organizational and project management skillsExcellent communication and leadership abilitiesSelf-motivated, adaptable, and proactiveDesirable Skills:Lived experience of disability or working with disabled organizationsExperience managing remote/hybrid teams or scaling inclusive organizationsKnowledge of training delivery, safeguarding, and quality frameworksBenefits:Lead a recognized impact-driven organizationCompetitive salary aligned with the Real Living WageFlexible hours and supportive environmentWellbeing resources and professional development opportunitiesHow to Apply:Send CV (max 2 pages) and cover letter (max 2 pages) by 5pm on 13/06/25.Key Dates:Application deadline: 13th June 2025, 5pmInterviews: 27th June & 4th July 2025 (in-person or virtual)Start date: 1st September 2025 (flexible)For questions or accessibility requests, contact or call 01942 741402.Job Type:Part-time, PermanentPay:£40,000/yearHours:Up to 30 hours/weekBenefits:Pension, free parking, remote work, day shifts, Monday-FridayApplication Questions:Please include a specific cover letter for this role; applications without one will be rejected.#J-18808-Ljbffr

Created: 2025-07-12