Sales and Operations Planning Manager

Job Description This is an opportunity to lead the operations team who manages customer experience for customer purchasing and collections of all Magicard sales from our UK, SGP and China warehouses. Optimising the sales process through data analysis, process improvement, and sales forecasting to drive revenue growth. This would be a fixed term contract for maternity cover starting from January 2026.Key Responsibilities:Manage and lead the sales operations team.Leadership, communication, and coordination.Plan with the manufacturing team to meet business plan objectives and quality standards.Plan with the warehouse and supply chain to optimise lead times and service levels.Ensure timely delivery of manufactured goods.Ensure component inventory, output and regional hub on-hand stock according to customer demand and inventory targets.Establish and maintain a capacity plan to ensure the factory Operations are capable of meeting forecast demand.Implement process improvements and establish a lean culture.Prepare weekly and monthly reports on business measures and service status to give early warnings.Plan and lead projects with the sales team and planning.Coach and appraise staff, fostering a positive and motivated team environment.Your Profile:Experience of production planning, people leadership and managing customer experience.Strong Problem Solving, data analytic and project skills experience.Strong Customer Focus and drive for results.Excellent communication and interpersonal skills.Global logistics and best practice skills.Ability to work in matrix corporate environments with de-centralized on-site services and colleagues from across the globe. Self-motivated, creative and people motivator.Software: MS Excel, MRP or similar, RCCPWe offer: Competitive SalaryBonus SchemeLife AssuranceCritical Illness CoverHealth Cash PlanEAP schemeCycle to Work SchemeTraining and development opportunities23 days annual leave rising to 26 with serviceHoliday Purchasing (up to 37.5 hours per year)About us:Since 2021, Magicard has been a Brady Business, part of Brady Corporation, an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Established in 1993, Magicard printers are trusted to print millions of secure ID cards annually for corporates, schools, governments and infrastructure facilities throughout the World. Applications range from membership, physical and logical access control cards right through to secure IDs such as Drivers Licences and National ID cards. Magicard is distinctive as the sole player in the market managing the full process from the UK, from engineering and manufacturing to quality checks, and unmatched aftercare service. Magicard has additional sales and support centres in the United States, Europe, Dubai, South East Asia, China and India.

Created: 2025-11-17