Account Handler - Construction (Westcliff-on-sea)

Job title: Construction Account Handler All candidates should make sure to read the following job description and information carefully before applying. Salary: 35,000 - 45,000 Location: Essex. Hybrid - (3 days per week in office) PURPOSE OF ROLE To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment. RESPONSIBILITIES Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals.Process new business, mid-term adjustments, cancellations, and endorsements efficiently.Maintain accurate client records and documentation using the Acturis system.Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover.Support risk management advice and ensure compliance with regulatory requirements.Contribute to client retention through proactive service and relationship management.Assist with claims notifications and coordination where required. DAY-TO-DAY Reviewing and updating client policies on Acturis.Responding to client emails and calls regarding coverage, premiums, or alterations.Preparing renewal submissions and negotiating terms with insurers.Handling administrative tasks such as document preparation, data entry, and filing.Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes. EXPERIENCE Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience.Strong client management background with a focus on administrative processing and service delivery.Knowledge of the construction/commercial sector and associated risks (essential).Experience using the Acturis insurance broking system (highly desirable).Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers' liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks. SKILLS Excellent organisational and administrative skills with high attention to detail.Strong communication and interpersonal abilities for client-facing interactions.Proficient in Microsoft Office and insurance systems (Acturis experience preferred).Ability to prioritise workload in a busy environment.Proactive, customer-focused mindset with problem-solving capabilities. xjdpvnf Knowledge of FCA regulatory standards and insurance principles. If you have the relevant experience or know someone that does, please contact Glenn Youens on or email

Created: 2026-03-12