Operational Support Assistant

Job Title: Operational Support Assistant Reports to: Planning & Operational Support Manager Location: Northampton (remote) Contract: Type: 4 days a week/30hrs Contract Rate: 19 - 21 We're looking for a highly organised and proactive Operational Support Assistant to join our team and help keep our services running smoothly behind the scenes, with remote working and a 4-day working week! Main Purpose of the Role: Manage supplier invoices and materials payments Handle credits for incorrect or missing goods Provide admin support for internal systems (e.g. Service Connect, Orchard) Organise vehicle repairs, servicing, and assign vans to operatives Support with customer feedback, complaints, and queries Key Responsibilities as Operational Support Assistant: Finance & Invoicing: Match supplier invoices with orders and deliveries Sort out payment disputes with suppliers Update finance systems and scan documents Help raise purchase orders and check cost codes Support with quotes, variations, and finance reports Administration: Be the first point of contact for fleet/vehicle queries Book vehicle repairs and maintenance Help manage customer feedback and complaints Answer repair calls during busy periods Help update job info and upload documents for void properties Monitor dashboards and follow up on customer queries Keep team attendance records Help with deliveries during busy times Assist with training documents, toolbox talks, and new starter info What We're Looking For as a Operational Support Assistant: Essential: GCSEs (including Maths) or similar experience Experience in a busy admin or customer-facing role Basic finance knowledge (invoices, orders, goods received) Good communication and time management Strong IT skills (Outlook, Excel, PowerPoint) Positive attitude and team player Willing to work flexibly, including occasional evenings/weekends Desirable: NVQ Level 3 in Business Admin (or similar) Experience in a property repairs or housing role Knowledge of Orchard and Service Connect systems Other Info: You'll need to follow data protection, health 'safety, and equality policies You may be asked to help with other tasks from time to time Some evening or weekend work might be required For more information either apply below or get in contact with Lily on 07488866707. TPBN1_UKTJ

Created: 2025-10-16