Call Center Manager (Sales)

Job DescriptionJob Title: Call Centre Manager (Sales)Location: Watford (WD3 3RT) with occasional work in Barnet (N11 1GN)Salary: 30,000 basic + uncapped commission (OTE 66,000)Hours: Monday to Saturday, 9:00 am 6:00 pm (with every other Weds off)About Us:Car Planet is one of the UKs fastest-growing used car supermarkets, with over 1,500 cars in stock and 1,500+ vehicle sales per month. Our mission is to deliver a seamless car-buying experience by combining data-driven processes with a people-first approach. Our Watford and Barnet branches are supported by a high-performance call centre dedicated to converting digital leads into showroom appointments.About the Role:We are looking for an experienced Sales Call Centre Manager to lead and grow our in-house call centre team. You will be responsible for driving appointment conversions, improving agent performance, and ensuring a high standard of customer engagement across all inbound and outbound sales calls.Youll start by managing a team of 5 with a mandate to scale this up to 10 call agents, ensuring consistent performance through structured training, call audits, and daily coaching.Key Responsibilities:Manage, train, and grow the call centre team to consistently hit appointment booking targets.Conduct daily call audits and provide coaching to improve structure, objection handling, and close rates.Lead daily team briefings and one-to-one sessions focused on performance improvement.Monitor response times, call-to-appointment ratios, and conversion rates to drive accountability.Implement and refine call scripts, workflows, and sales techniques to boost call efficiency.Track and analyse performance metrics, presenting insights and recommendations to senior management.Use customer feedback and call data to continuously improve the sales journey and customer experience.Collaborate with sales managers to ensure booked appointments are high quality and sales-ready.Maintain a culture of excellence, motivation, and ongoing development within the call centre team.Key Skills & Experience:Minimum 2 years experience managing a sales call centre or high-volume phone-based sales team.Demonstrated ability to coach agents to hit and exceed conversion targets.Strong leadership and communication skills.Data-driven approach with a focus on performance metrics and process optimisation.Confident in developing objection-handling frameworks and sales scripts.Automotive experience is desirable but not essential.What We Offer:OTE of 66,000+ with uncapped commission potential.Career progression in a fast-scaling, high-volume business.Work between two thriving branches in Watford and Barnet.High-energy, collaborative culture with autonomy and ownership.

Created: 2025-06-28