Job DescriptionWere hiring a General Manager to lead Customer Service and Warehouse operations for a growing import/distribution business. This role is all about people, process, and performanceResponsibilitiesLead & manage a 10-person ops team (incl. 2 supervisors)Ensure smooth, compliant delivery of daily outbound goods outDrive improvements in structure, process, and team culturePartner with 3rd-party HR on people strategy & policy and deliveryRequirementsProven experience managing ops teams (warehouse/CS)Strong people manager with a structured, process-led approachExposure to HR processes or qualifications a plusComfortable in a warehouse setting with a corporate mindsetSector background flexible its about the personOfferSalary + 510% bonus28 days holiday (incl. bank hols)Pension + optional private healthcare