Customer Success Manager

Job Description Hybrid Working: 3 days in the Wallingford OfficeAbout the CompanyThis organisation is focused on supporting students as they transition into the workplace by providing innovative digital tools, content, and resources. Their mission centres on helping individuals explore career options, build confidence, and develop the skills needed to succeed.They work closely with employers, educational institutions, and industry partners to create meaningful connections between students and career opportunities, ensuring the right fit for both candidates and organisations.About the Product & TeamThe business offers a specialised SaaS platform designed to support early careers recruitment at scale. The system brings together multiple functions, including applicant tracking, candidate engagement, assessment management, and pre-hire development tools.Built with high-volume recruitment in mind, the platform is used by leading graduate and early talent teams across multiple regions. Its flexible configuration allows organisations to tailor workflows while delivering a seamless and engaging candidate experience.The Customer Success function operates across multiple UK locations and plays a key role in supporting global clients. The team is responsible for implementation, ongoing optimisation, and ensuring customers gain maximum value from the platform.The RoleAs a Customer Success Manager, you will take ownership of onboarding new clients and supporting platform relaunches. This includes configuring the system to meet specific client needs, guiding implementation, and delivering training to ensure successful adoption.You will act as a trusted partner to clients, combining technical expertise with strong relationship management to help them achieve their recruitment goals. A key focus of the role is delivering a high-quality customer experience and driving satisfaction.You will also contribute to business growth by supporting pre-sales activity and product demonstrations where required.Key ResponsibilitiesBuild a deep understanding of the platform and its capabilities to advise clients effectivelyConfigure and customise the system in line with client requirementsLead onboarding and relaunch projects from planning through to deliveryMaintain clear and consistent communication with stakeholders throughout projectsDevelop strong, long-term client relationshipsIdentify opportunities to improve platform usage and recommend enhancementsDocument and investigate technical issues, working closely with product and engineering teams to resolve themSupport internal teams with more complex technical queries when neededDeliver training sessions and create user-friendly documentation and resourcesShowcase platform functionality through demos and presentations for both existing and prospective clientsContribute insights and feedback to help shape future product developmentSuccess MeasuresHigh levels of customer satisfaction and engagementSmooth and efficient onboarding and implementation processesStrong adoption of platform features across client accountsEffective collaboration across internal and external stakeholdersClear documentation and resolution of technical issuesAbout YouStrong communication and relationship-building skillsHighly organised with the ability to manage multiple prioritiesTechnically confident and quick to learn new systemsSolutions-focused, with the ability to investigate and resolve challenges independentlyComfortable explaining complex concepts in a clear and simple wayProfessional, adaptable, and proactive in approachExperience & SkillsDegree in a relevant field or equivalent practical experience within a SaaS, technical, or recruitment environmentExperience working with software implementations or onboarding processes is advantageousFamiliarity with early careers or high-volume recruitment is a plusExperience documenting processes or technical requirements is beneficialAdditional InformationFull-time, permanent position (Monday to Friday)Standard probation period appliesEmployment is subject to background screening in line with company policiesIf you would like to find out more - please apply now!

Created: 2026-04-04