Quality Assurance Associate (Mortgage/Protection)

We are seeking an experienced Quality Assurance Associate to join our team at Tembo, a leading Mortgage and Savings Platform. The Quality Assurance Associate will join a team of file checkers and play a critical role in ensuring that all mortgage/protection files comply with regulatory and internal standards. The primary responsibility will be file checking, ensuring the accuracy, completeness, and compliance of mortgage/protection applications, documentation, and processing procedures. This role is essential to safeguard Tembo from potential regulatory risks and ensure the highest standards of service and compliance across the business.Key Responsibilities:Undertake regular Quality Assurance checks on adviser files (mortgage and protection)Maintain management information, provide feedback to management on findings and maintain tracking of actionsIdentify key areas for improvement, complete trend analysis and provide ad hoc training to Mortgage and Insurance Teams as requiredAssist with the provision of induction training to new starters on the compliance requirements in the Quality Assurance checksSupport delivery of firm wide Compliance TrainingTo support the Compliance team in wider responsibilities i.e. completion of reviews and reports aligned to the Compliance Monitoring PlanTo support the Risk team with reporting and identification of risks within TemboCollaborate with the Head of Compliance to review and update compliance policies, procedures, and file-checking checklists regularly.Provide advice and guidance to internal teams regarding regulatory requirements and best practices to enhance compliance within the business.Proactively identify opportunities to improve the file-checking process, streamline compliance procedures, and enhance operational efficiencyAssist with ad-hoc mortgage fraud reviewsRequired Qualifications and Experience:Experience: Minimum of 1-2 years in a compliance role within the mortgage or financial services industry, with a focus on file checking or auditing. CeMAP qualification ideal but not essential.Knowledge: Understanding of UK mortgage regulations and legislation (FCA Handbook, MCOB rules, AML, GDPR, Consumer Duty.).Attention to Detail: Exceptional attention to detail with the ability to identify discrepancies and ensure compliance with accuracy.Communication Skills: Strong written and verbal communication skills to liaise effectively with internal teams and external regulators.Problem-Solving: Analytical and detail oriented skills to identify trends and pick up on areas of challenge on a team or individual basisTechnology: Proficient in using compliance monitoring software and mortgage CRM systemsWhy join Tembo?This role offers a fantastic opportunity for career development within compliance and financial services. You will gain hands-on experience across key compliance functions and have the opportunity to progress within a fast-growing and dynamic company. If you’re ready to take on new challenges, make an impact, and grow your expertise, we’d love to hear from you! We offer:Generous options package - be invested in the success of Tembo25 days holiday (+ bank holidays)Work remotely or from our office in LondonPrivate medical cover + perks through VitalityTraining budget - we want to support your growthHigh spec setup - laptop, monitor + other home office perksOnce in a lifetime experience in a startup as it gears up for high growthAnnual company away day abroadQuarterly company socials

Created: 2025-07-23