Associate Director, Lead Technical Services

Job DescriptionLead Technical ServicesDivision: Service Delivery & SecurityReports to: Director Infrastructure ServicesDirect Reports: 6What you become a part ofAs Lead Technical Services, you will play a critical leadership role within BPT (our internal IT function), providing both disciplinary and technical direction for our global Technical Services landscape. You will oversee SAP platforms, database services, batch management, integration services, and vendorsupported capabilities that underpin operational excellence across CCEP.You will collaborate closely with peers across BPT towers, operational teams, and global stakeholders to ensure that Technical Services remain stable, secure, and highperforming. This role directly supports the reliability of our core enterprise systems and the seamless integration between SAP and connected applications ensuring continuity for CCEPs global operations.What you will doService Leadership & DeliveryEnsure stable, efficient and effective global service delivery operations across all BPT Technical Services, technologies, and platforms.Manage all activities required to achieve agreed service levels and operational outcomes.Oversee SAP Basis operations, ensuring high availability, reliable maintenance, proactive monitoring and continuous enhancement of SAP systems.Lead database services covering performance, stability, administration, and infrastructure alignment for SAP and related environments.Manage batch management services including monitoring, maintenance, job scheduling and execution.Lead integration services across multiple platforms (e.g., SAP PO, WebMethods, SAP CPI, SAP CI DS, SAP SLT, Azure Integration Services, MuleSoft), ensuring timely monitoring, alerting, maintenance, enhancements and issue resolution.Maintain continuous collaboration with other BPT teams and related stakeholders across CCEP globally.Ensure timely resolution and communication of operational disruptions related to SAP systems, databases, batch services, and integration platforms.Continuous Improvement & GovernanceDrive ongoing improvement across cost efficiency, service quality, stability, and delivery timelines.Work with governance boards (e.g., Change Advisory Board) to ensure controlled, compliant and riskaware service delivery.Define and implement procedures for monitoring, controlling and analysing service performance against SLAs and service requirements.Use relevant monitoring and alerting tools (e.g., AppDynamics) to maintain visibility of system health and performance.Develop, implement, and maintain resilient service continuity and information security procedures.Vendor & Budget ManagementSelect and manage external service providers, working closely with Procurement and other IT towers.Implement operational vendormanagement procedures to ensure optimal delivery and commercially sound outcomes.Plan, manage and report on the functional budget, ensuring alignment with business priorities.People Leadership & Capability DevelopmentLead the continuous professional and technical development of team members.Foster collaboration, regular knowledge exchange and the ongoing enhancement of skills and capabilities within the unit.Build and sustain a highperforming team culture across geographically diverse locations.What we expect from youQualificationsDegree in business administration, information management or a comparable field.Advanced training in IT Service Management (e.g., ITIL), SAP or related areas is desirable.Strong economic and commercial literacy.ExperienceMinimum 8 years experience in SAP Basis Administration or comparable roles.Experience leading and developing largescale, internationally distributed teams.Strong background in IT service operations with deep expertise in SAP Basis processes, SAP technologies, and integration solutions/architectures.Understanding and/or experience of integration technologies including Web Services, EDI, and APIs.Experience managing largescale projects in global environments.Knowledge of sourcing strategies, provider selection, and vendor management.Experience across key areas such as:IT Service ManagementInfrastructure ServicesITIL processes (Incident, Request, Change, Configuration)DevOps managementSAP R/3, SAP HANA, SAP BTP supportIntegration technologies and platformsKnowledge of bottlingspecific business processes and onsite operations.Experience with budget planning (ABP) and delivery of programmes on time, in budget and to required quality.Strong written and verbal communication skills, including the ability to present effectively at all management levels.Demonstrated creativity in solutionfinding and implementation.Technical SkillsStrong knowledge and experience of SAP Basis and CCEP SAP platforms (SAP R/3, SAP HANA, SAP DB2, Redwood).Deep understanding of CCEPs enterprise architecture, particularly SAP and Integration domains.We are Coca-Cola Europacific Partners (CCEP) a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the worlds most loved drinks.We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise weve got some way to go, but well get there with the support of our people. Its them who drive our future growth. To find out more about what its like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here tospeak to an insiderWe recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If thats true for you please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.

Created: 2026-04-30