1st Line Project Support Engineer

Job DescriptionJob Title: 1st Line Project Support EngineerLocation: Uttoxeter, United Kingdom (Onsite 5 Days a week)Day Rate: 140 (Inside IR35)Contract Type: Long term contractWe're seeking a 1st Line Project Support Engineer to support a major Engineering Systems upgrade and maintenance programme. This hands-on role involves working on-site as part of a collaborative IT Engineering Systems team, delivering critical technical support for system installations, upgrades, and deployments.You'll be the first line of support for incidents and upgrade activities, working closely with colleagues across the UK and international teams in Europe, India, the US, Brazil, and China.This is a fantastic opportunity for someone looking to gain experience across a wide range of engineering systems, supported by a team of subject-matter experts.Job Responsibilities/ObjectivesProvide 1st line technical support for Engineering Systems upgrades, maintenance, and deploymentsSupport client installations and liaise with project teams to coordinate upgrade activitiesTroubleshoot incidents and provide remote or on-site assistance using remote support toolsCommunicate effectively with stakeholders and end users to organise installs and resolve issuesReimage, configure, and deploy new devicesInstall, reinstall, or configure software using scripts or standard methodologiesMaintain and update asset information and technical documentationWork with project managers to schedule and execute upgrade deploymentsProvide Business-as-Usual (BAU) 1st line support when requiredRequired Skills/Experience The ideal candidate will have the following:Solid understanding of IT systems and processesExcellent written and verbal communication skillsStrong problem-solving and organisational abilitiesAbility to manage multiple tasks and prioritise workload to meet project deadlinesComfortable working independently and collaboratively within a teamHigh attention to detail with a drive to deliver resultsConfident liaising with stakeholders and end usersWillingness to be flexible and adaptable to support team objectivesFull UK Driving Licence and access to own transportIf you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.DisclaimerNotwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

Created: 2025-08-09