Senior Large Loss Handler - NonVolume

Company description Location: Newcastle or Tunbridge Wells (hybrid 3x per week in the office) Employment Type: Full time- permanent Salary: competitive salary Hours: 37.5 hours per week Join a Market-Leading Team Making a Real Impact Think the AA is just about roadside assistance? Think again. As one of the UK’s most trusted brands, we offer a wide range of services from Home and Motor Insurance to Financial Services, Driver Training, and Car Care. Our mission is to keep Britain moving, and we’re looking for passionate professionals to help us do just that. Joining our Senior Large Loss Team means stepping into a critical role at the heart of the insurance industry. You’ll be part of a high performing team managing complex, high-value personal injury claims, ranging from £100,000 to over £1 million. These include serious injuries such as brain trauma, amputations, and other life-changing conditions. #LI-CL1 #LI-Hybrid This is the jobThis is your chance to make a meaningful difference in a market-leading company, while advancing your career in a dynamic, collaborative, and supportive environment. You’ll be a driving force in shaping outcomes for both our customers and the business. This is a high-profile role where your expertise will truly matter. As a Senior Large Loss Handler, you’ll be at the forefront of some of the most complex and high-value motor personal injury claims in our company. This is more than just case management—it’s about making a real difference for our customers and the business. What will I be doing?Leading Complex Investigations: You’ll take ownership of intricate personal injury claims, applying your expertise to assess liability, quantum, and indemnity with precision and care Building Reinsurer Relationships: Play a key role in managing reinsurer-reportable claims, supporting audits and contributing to presentations that showcase our expertise Driving Strategic Outcomes: Use your commercial insight and tactical thinking to resolve claims efficiently balancing cost, speed, and fairness Owning Your Portfolio: Manage your caseload proactively, staying ahead of deadlines and service level agreements while maintaining full control of each claim’s lifecycle Negotiating with Confidence: Engage with third parties to secure fair and cost-effective settlements using your negotiation skills to protect both customer interests and business outcomes What do I need?Extensive motor insurance claims handling experience Proven success managing personal injury claims valued between £500k–£1m Strong understanding of litigation, Civil Procedure Rules, and rehabilitation codes Commercial awareness and sound decision-making skills Additional InformationWe’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 25 days annual leave plus

Created: 2025-10-21