Customer Service & Claims Advisor

Customer Service & Claims Advisor Tewkesbury 25,000 An opportunity to work for one of the UKs top Insurers at their Tewkesbury HQ. This client offers unrivalled career prospects and a fantastic, social, team culture Whats in it for you? Professional development & career opportunity | 25 days holiday + bank holidays | Friendly, collaborative team culture + bring your dog to the office | Competitive pension | Perkbox | Free breakfast delivered every morning to the office Must Haves Previous experience of dealing with customers ideally via telephone Excellent verbal and written communication skills High attention to detail and ability to maintain accurate records Ability to communicate effectively with customers and internal teams Nice to Haves Previous Claims or Insurance experience Understanding of data protection and customer data compliance Track record of achieving KPIs and customer satisfaction metrics So, what will you be doing? Communicating with customers across various channels, delivering high-quality service Managing customer claims at the initial notification stage and escalating when necessary Supporting the customer service team leader with process improvements Maintaining clear, compliant, and timely records across internal databases Ensuring data protection standards are met in all customer interactions Our mission of Making Recruitment Personal also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion. TPBN1_UKTJ

Created: 2025-06-22