Second Line Support

Job Description2nd Line Support EngineerTeddington Up to 40k MSP Experience essential Are you a problem-solver with a passion for technology and keen to get involved in project work? Our client is on the hunt for a skilled 2nd Line Support Engineer to join their growing IT support team in Teddington. If youve got solid MSP experience, thrive in fast-paced environments, and want to work hands-on with the latest Microsoft cloud technologies - this could be your next big move.In this role, youll be the go to expert for a diverse client base across multiple sectors. Youll handle complex support requests, keep systems running at peak performance, and play a key role in delivering secure, efficient, and scalable IT solutions.Key Responsibilities:Deliver 2nd line technical support across multiple devices, platforms, and services.Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure.Manage and resolve support tickets within SLAs.Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive).Support Google Workspace environments.Manage Azure AD: user admin, conditional access, group policies.Deploy and maintain devices with Microsoft Intune (Windows, macOS, iOS, Android).Monitor and respond to security alerts via Microsoft Defender and other tools.Maintain asset records, device compliance, and endpoint health.Provide both remote and in-person support.Contribute to process improvements and infrastructure upgrades.Key Requirements: Proven MSP environment experience (non-negotiable).Strong knowledge of:Microsoft 365 admin 'supportAzure Active DirectoryMicrosoft Intune / Endpoint ManagerMicrosoft Defender security suiteHands-on experience with Windows, macOS, Android, and iOS support.Solid troubleshooting skills across networks, infrastructure, and applications.Firewall monitoring and security event handling experience.Confident supporting both remote and on-site users.Hardware builds and deployments.Desirable but not essential: Microsoft certifications (MS-100, AZ-104, MD-102).Google Workspace expertise.Experience with Autopilot and device provisioning.PowerShell scripting skills.Perks & Benefits:Private healthcare schemes.Career development with funded certifications.Supportive, collaborative team culture.Regular social events.

Created: 2025-11-05