Dementia Care Manager

Be Part of Something Exceptional – Join Hallmark Care Homes as a Dementia Care ManagerLocation: Midford ManorHours: 40 hours per weekType: Permanent, Full-TimeSalary: CompetitiveReporting to: General ManagerAt Hallmark, we believe in care that’s not only compassionate but deeply personal. As a Dementia Care Manager, you’ll be at the heart of that mission, leading our dedicated dementia community and shaping a safe, inclusive, and vibrant environment for residents and families.The OpportunityThis is more than a job. It’s a calling.You’ll lead our dedicated dementia community at Midford Manor, managing and inspiring a caring team to deliver compassionate, evidence-based care. With support from our Head of Relationship Centred Care and Dementia Relationship Practitioner, you’ll champion Hallmark’s award-winning dementia strategy and ensure every resident and family feels valued, supported, and seen.We don’t focus on tasks, we focus on people. And we’re looking for someone who shares that passion.What You’ll Be DoingLeading the day-to-day management of the dementia communityEmbedding Hallmark’s relationship-centred dementia strategy at every levelCoaching and developing team members to deliver truly exceptional careSupporting families and helping them become partners in their loved ones’ careBuilding strong local links and representing Hallmark within the dementia communityEnsuring compliance with CQC standards and Hallmark’s quality frameworkManaging assessments, care planning, audits, recruitment, and complianceCompleting Mental Capacity Act (MCA) assessments and leading Best Interests Decision-making (BID).Preparing and submitting DoLS (Deprivation of Liberty Safeguards) applications.Making and managing safeguarding referrals and supporting investigations.Leading and contributing to Root Cause Analysis (RCA) following incidents or concerns.Who You AreYou are a passionate advocate for dementia care, with proven experience in managing dementia services in residential care settings. You lead with warmth, empathy, and quiet confidence — always looking to raise the bar and inspire those around you.You’ll also bring:A deep understanding of person-centred and relationship-centred careStrong knowledge of regulatory frameworks and best practice in dementia careExperience with MCA, BID, DoLS, safeguarding, and RCA processes.A proactive, inclusive, and approachable leadership styleThe ability to engage meaningfully with residents, families, and professionalsThe courage to challenge poor practice and drive positive changeWhy Hallmark?At Hallmark, we believe in helping people thrive — and that includes our team. When you join us, you become part of a company that is big-hearted, inclusive, and committed to your growth.What we offer:A values-led culture where people truly come firstCareer development and industry-leading trainingHealth and wellbeing support including pension, life assurance, and optional healthcareHallmark Rewards – our exclusive perks and discount platformA great work-life balance in a supportive and positive environmentPlease be aware that we are unable to offer sp0ns0rship for this role.

Created: 2025-09-12