Platform Implementation & Support Coordinator

Job DescriptionAbout the Company - Home | PCELtdPCE is committed to delivering exceptional digital solutions and support to enhance operational efficiency. Our mission is to foster a culture of innovation and collaboration, ensuring that our teams are equipped with the tools and knowledge they need to succeed.About the RoleThe Platform Implementation & Support Coordinator is a key role within PCEs Digital Team, managing the day to day operation of PCEs digital platforms and supporting end user adoption of PCEs digital tools. Key tasks include the setup and configuration of new projects, managing user access, resolving platform issues, and maintaining data quality.A core responsibility of the role is delivering hands-on training and personalised support during mobilisation phases on new digital forms, supported by clear, user-friendly training documentation tailored to a variety of learning styles.The role also involves working with JSON structures and supporting basic API configurations to streamline workflows and improve platform performance. This is a practical, people-facing role requiring empathy, digital confidence, and strong organisational skills to ensure successful outcomes for site and office teams.ResponsibilitiesPlatform Set-up & Project ConfigurationSet up and configure new projects across platforms in line with WGLL and Digital Project Timeline processesEnsure project templates, permissions, and data uploads meet operational requirementsCreate and maintain JSON structures to support custom workflows and configurationsAssist with basic API setup and testing, including payload formatting and endpoint configurationPlatform Maintenance & Data ManagementCarry out ongoing updates and data entry tasks across platformsValidate information for accuracy and completenessWork with the Ynomia Project Manager to ensure that data reflected on both the Ynomia and Novade platforms are continuously alignedUser Access ControlManage platform user accounts and permissionsSet up new users, update roles as required, and maintain access logsRemoval of users, when access is no longer requiredLiaise with project leads to ensure correct access across all rolesPlatform Support & TroubleshootingProvide first-line support for platform-related issues, including resolving workflow errorsTrack recurring problems and work with the Digital Development Manager on systemic improvementsTraining & InductionsLead digital platform inductions for new startersDevelop and deliver structured on-site training plans, including multi-day, hands-on support for users during project mobilisation phasesProvide on-the-spot guidance to build user confidence and competenceTraining DocumentationCreate and maintain clear, concise training materials, user guides, and checklists that support different learning stylesEnsure documents are kept up to date with platform or process changesSupport wider training initiatives in partnership with the Digital TeamStandards & Best PracticePromote consistent digital practices and data standards across teamsStay up to date with PCEs processes that interloop with digital to ensure the two stay alignedConduct regular data quality checks and audits and follow up with a suitable action plan to drive betterment, working with the wider business to ensure improvements are achievedBe prepared to support other team members in the delivery of their priorities, as and when requiredQualificationsDegree, HNC/HND, or equivalent experience in Construction Management, IT, Digital Engineering or related fieldRequired SkillsStrong interpersonal skills builds trust and rapport across all user groupsPatient and supportive in training environments comfortable delivering 1-to-1 coachingHighly process driven a completer finisher who strives to get things doneHigh attention to detail, checks work thoroughly to ensure delivery is always right first timeOrganised and adaptable manages multiple onboarding and support activities efficientlyCan work at pace, when required and strives to meet deadlinesStrong command of written language, skilled in producing clear concise training contentIs a self-starter with a good level of confidence and personal motivationHas the tenacity to steer end users comfortably through changePreferred SkillsHigh level of experience in the management of digital platformsAble to create visually clear and accessible training materialsFamiliar with Microsoft 365 (especially Teams, Word, PowerPoint, and Excel)Basic understanding of JavaScript and JSON able to interpret and edit data structures for platform configuration and troubleshootingExposure to REST API concepts able to assist with setting up endpoints, headers, and payloads in support of integrationsPay range and compensation packagePermanent, full-time position with additional benefits: EOT scheme, pension, healthcare, life assuranceLocation: Head Office (Tamworth) / Home-based. Regular travel to site required.Equal Opportunity StatementPCE is committed to diversity and inclusivity in the workplace. We believe in creating an environment where everyone feels valued and respected, and we encourage applications from all backgrounds.

Created: 2025-06-27