People Services Vendor Manager

Job DescriptionThe Third-Party Vendor Manager will be managing the day to day vendor management requirements for a number of suppliers across Nationwide's People Function helping to maintain our compliance against the Operational Vendor Management standards.You will be accountable for the contract for our pre-employment screening provider, who provide a critical service to protect the interests of the Society when recruiting new workers and for internal movers into regulated roles.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What youll be doingManaging the day to day relationship with a number of suppliers across the People Function. Tracking performance through balanced scorecards and operational review meetings. Seeking service and financial recompense where performance does not meet the required standards.Acting as the conduit between the 3rd party supplier and numerous internal stakeholders, influencing decisions where necessary.The roles' responsibilities will also include:Operational responsibility and governance of a number of suppliers including the pre-employment screening SYSC8 contract. Ensuring all relevant information and data is gathered from and provided to suppliers in a timely manner and Nationwides contractual obligations are achieved. For example, payment terms, SLAs, forecasting data.Driving innovation, improved performance and value for money, ensuring that the services provided to Nationwide are enhanced. Track spend and delivery of benefits against budget, ensuring all invoicing and purchase orders are accurate.Managing issues/risks and incidents through to resolution ensuring that sufficient evidence is available that the item has been appropriately resolved with appropriate internal reporting undertaken. Closely monitor all service anomalies to ensure appropriate communication, sign-off (if applicable) and governance in place.Ensuring Nationwides pre-employment screening and pre-engagement vetting is in line with industry best practice and the risk exposure to Nationwide of employing a candidate with an undesirable background is minimised.Ensuring all auditing rights are adhered to, undertaking supplier audits, control testing on key areas of potential risk exposure and compliance sample checks.Ensuring sufficient levels of controls are in place in the 3rd party processes. Undertake onward reporting on findings to the Relationship Owner and the People Services Senior Management Team where appropriate.About youAs a minimum requirement youll:Have experience of working in a HR environmentHave 3rd party Supplier Management experienceHave strong partnering skills with collaboration and experience of holding challenging conversations and influencing at all levelsExperience of working with third party suppliers and suppliers where you have a forged a successful working cultureHave experience of risk and controlsExperience of presenting to senior managers and stakeholdersExcellent attention to detailStrong communication skills, both verbal and written, with the ability to partner key stakeholders and work collaborativelyExperience of working in a regulated environmentHave experience of delivering projects / initiativesOur customer first behaviours put customers and members at the heart of how we work together.They are the set of behaviours that every colleague needs to display, in every role:Feel what customers feel - We step into our customers shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mindSay it straight - We are brave in speaking out and saying what we think were honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understandPush for better - We dont settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal developmentGet it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomesYou can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.The extras youll getThere are all sorts of employee benefits available at Nationwide, including:A personal pension if you put in 7% of your salary, well top up by a further 16%Up to 2 days of paid volunteering a yearLife assurance worth 8x your salaryA great selection of additional benefits through our salary sacrifice schemeWellhub Access to a range of free and paid options for health and wellnessAccess to an annual performance related bonusAccess to training to help you develop and progress your career25 days holiday, pro rataBanking but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.As a mutual, were owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.If youre inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, youre one of us.At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.What to do nextIf this role is for you, please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Created: 2025-07-04