Drinks Dispense Technician – Swindon

Supplying the brewing, food and beverage industry. Ensure cost-effective and efficientinstallation and maintenance of Dispense Systemsin the On Trade. Support On Trade Sales & Marketing initiatives, including Brand launches and New Product Development, by creating technical specifications and quality standards for equipment.Foster a Customer Service culture that provides prompt and effective technical support to internal and external customers. Duties & Responsibilities: Key figures:On Trade draught volume: ca 2.5m hl draught beer. Working with circa 20 key customers with 6,000 installs and 30,000 Service calls annually (per region). Install, maintain, and repair drinks dispense equipmentand provide exceptional customer service meeting SLAs and completing related paperwork. Perform planned preventative and reactive maintenanceand COP tasks on all equipment, including fault finding and repair within the expected SLAs. Provide perfectpour training and glassware advice. Communicate with customersabout incomplete work and actions taken and work on any client contract site within competency. Attend training and appraisal activities and deliver on personal KPIs and personnel development plan. Communicate any issues back to the planning team and build and maintain close relationships with Poc’s staff and customers. Be on acall-out rotationto provide full out-of-hours cover. Assist other team members and manage the ordering of equipment and maintaining van stocks. Who we’re looking for: 12-18+ months as a Drinks Dispense Technician Ability to work unsupervised and meet deadlines Availability for on-call work Excellent customer service skills with attention to quality and process Proficient in Microsoft Office Suite and IT equipment (e.g., laptops, handheld devices) Valid driver’s license Ability to build strong relationships and be effective in multi-disciplinary teams Self-motivated with a passion for personal development Opportunities to earn more with overtime including enhanced on call allowances Competitive parental leave including 26 weeks paid leave for eligible primary caregivers Competitive Pension contributions 25 days holidays per year + bank holidays Benefits for you and your family to support with physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental insurance etc.) A beer allowance to enjoy our brands 2 volunteer days a year to support your local community 5 employee networks to support diversity and inclusion Private Medical Heath Insurance Employee Assistance Programme Holiday Trading Income protection Life Assurance Cycle to work scheme Charitable givingFor further information and to applyCLICK HERE Location SwindonLocation Swindon Contact:Talent Administration & Coordination Team Talent Administration & Coordination Team Supplying the brewing, food and beverage industry.Join today and gain access to exclusive content, huge discounts and expert advice. BFBi are the only international trade association representing the entire value chain supplying the food & drink industry worldwide. We believe that we are unique in that we represent an entire value chain – from seed to sales. Contact Information #J-18808-Ljbffr

Created: 2025-07-12