Job Description Service Delivery & Performance ManagerSalary - can be shared on initial discussionSunderland - 3x per week onsiteWe are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery & Performance Manager to join their high-performing team.As the Service Delivery & Performance Manager, you will ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs, and drive continual improvements.We are looking for:Proven experience in an IT service delivery position, with a focus on performance managementStrong leadership and stakeholder management skillsStrong analytical, negotiation, and communication skillsCommercial awareness and ability to influence supplier contractsIt would be a bonus if you had:ITIL Foundation certificateIf this sounds of interest, please apply today!