Customer Service Executive

The Just Recruitment Group Ltd is currently recruiting for a Customer Services Executive for a manufacturer based in Sudbury, Suffolk. As a Customer Services executive, you will play a key role within the sales and marketing team - delivering exceptional service to both new and existing customers while managing ongoing accounts. You will be answering questions, problem solving and providing them with information about our products and services, while building relationships and long-term customer satisfaction. Key Responsibilities Assess incoming enquiries from direct communication or the sales team Create quotations and tender documentation Follow up on quotations at appropriate points in the process Manage the CRM system Manage the lead generation tools Processing incoming sales orders Liaise with the order fulfilment team for smooth supply of products to our customers Manage any after-sales requirements Help project manage key projects and clients Candidate Profile Must possess excellent communication skills both orally and written Previous experience in a similar role is preferable Experience within the engineering / manufacturing sector is preferred. Good knowledge of and proficiency in Microsoft Office and basic database skills Must be able to understand business calculations and be competent to correspond via email in a professional manner Must be an excellent face to face communicator Telephone communication skills of a high standard One of the keys to success is to develop professional relationships with decision makers and so the ability to 'connect' with people and build networks should come naturally Will be based at our Sudbury office, with occasional requirement for site and customer visits Skills & Qualifications A highly capable person with strong planning and scheduling skills Self -driven, results orientated, and with a positive outlook and a clear focus on high quality standards An independent person with good organisation and planning skills, who is capable of objectively assessing and improving their own and their department's performance Must be reliable, tolerant, and be able to work under pressure. The ability to be professional at all times and represent the company in a professional manner is a prerequisite Tenacity and the ability to see things through to the end goal are desired traits Must be able to work alone as well as work within a team When required, able to work extra hours to accommodate the business needs, which may include occasional travel For more information on this position, please contact Just Recruitment Group Ltd on telephone 01376 528660 quoting job reference TB14 Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful. TPBN1_UKTJ

Created: 2025-11-01