Service and Parts Manager Material Handling

Service and Parts Manager Material Handling Job Title: Service & Parts Manager Material Handling and Recycling Equipment Industry Sector: Service Manager, Head of Service, After Sales Manager, Service Sales, Crane, Earth Moving, Material Handlers, Shredding Machines, Waste Handlers, Wood Processing, Recycling Equipment, Demolition, Metal Processing Equipment Office based - Stoke on Trent Remuneration: 45,000+ sales and profitability bonus on achievement of targets. Benefits: 25 days holiday, 4% / 5% company pension Opportunities to grow within the business as the role involves The role of the Service & Parts Manager Material Handling and Recycling Equipment Company E.H Hassell and Sons is a premium supplier of specialist machinery who excel in providing sales, service, hire and replacement parts for premium material handlers, waste recycling and scrap processing equipment to the recycling industry. Our clients portfolio includes ranges of products from leading brands names such as; TerexEcoTek, Guidetti, Sennebogen, Bronnenberg, Bateman andCMB. Based in Stoke on Trent and part of the Hassell Engineering Group,they employ circa 50 employeescompany wide,with circa 12within thematerial handling and recycling equipmentsales, service, parts and hireoperation. The new equipment division consists ofsales, service and parts administration, service engineers and hire co-ordinationteam Opportunity -Service and Parts Manager Material Handling and Recycling Equipment The Service and Parts Manager will be responsible for all after-sales requests for servicing, breakdown and parts for the equipment division, taking ownership of its day-to-day performance. Providing effective management, customer service excellence and growth of the aftersales department. Owning the delivery of a high-performance culture, change process with a hands-on mindset to providing the very best after-sales proposition in the market, supporting the alignment of the aftersales and external sales teams ability to maximise growth potential and deliver annual expectations for revenue, margins and overall profitability. Lead the transformation of a re-active department into a high- performing, sales orientated operation with a clear objective to consistently achieve year on year growth metrics for growth and profitability. Managing the day-to-day effectiveness of the assistant service manager and partsco-ordinator. Ensuring all enquiries for service, breakdown and parts are timely and effectively responded to. Work with Head of Sales and Service to set and deliver departments KPIs. Ensure all documentation, parts ordering, equipment hire and invoicing is accurate and submitted timely for invoicing/payment. Working together with Field Service Manager and Technical Manager to optimise work planning to meet customer expectations and maximise efficiency and profitability. Work in harmony with Head of Sales and Service/ Field Service Manager/Technical Manager on all yard-based activities (including customer machines and our own hire fleet), improving turn-around times for availability to return to service and minimise the time equipment ison-site for repair/maintenance. Ensure that requests for quotations or requests for provision of service are provided quickly and accurately. Accurately provide agreed/ad-hoc management information and update line management of all relevant information to ensure the smooth running of the department. Requirements Preferred service experience for equipment within the waste and scrap sectors as specific understanding of waste material handling equipment is highly desirable. We will also consider applications with experience of capital or large industrial equipment and heavy plant. Demonstrable experience of effectively managing and improving after sales departments growing service, parts and breakdown opportunities in line with set targets Must have a strong customer focused background and experience of managing multiple priorities simultaneously, providing satisfactory resolution to often demanding and complex problems. Must be commercially astute, comfortable in converting enquiries into orders to achieve annual growth for revenue and profitability Must have excellent customer service skills and experience to manage supplier SLAs and skills development. The ability to be the confident face of the aftersales operation, with a personality and proven experience of change management, working confidently to deliver objectives on time and acting with integrity and personality across an operational team of 12. TPBN1_UKTJ

Created: 2025-08-12