Senior Information Technology Support Engineer

Role: Senior IT Support Engineer Location: Stockport Salary: £35,000-£45,000Work pattern: 5 days a week on siteOverviewAn established organisation is seeking a skilled Senior IT Support Engineer to lead the delivery of day-to-day IT infrastructure operations and provide a high level of technical support. This position plays a critical role in maintaining system integrity, ensuring seamless service delivery, and supporting the development of junior team members.The role combines hands-on technical responsibilities with leadership and mentorship, offering significant opportunities for career progression - technically or a management pathway. The successful candidate will also have access to an in-house development team and a culture that prioritises internal promotion.Key ResponsibilitiesLeadership & Team SupportProvide guidance and support to junior engineers through regular mentoring, training, and development planning.Assist with onboarding new IT staff and support team performance reviews and feedback cycles.Lead or contribute to team meetings and participate in management-level discussions.Help align team activities with wider business goals.Technical OperationsDeliver 2nd and 3rd line IT support and handle complex technical escalations.Manage service desk efficiency, ensuring incidents are addressed within agreed SLAs.Oversee cloud infrastructure and collaborate with external vendors to maintain service standards.Plan and execute IT infrastructure projects in coordination with other business functions.Administer and manage user accounts, security settings, and system access within Active Directory and Microsoft 365.Ensure ongoing system stability, including backups, network performance, and cybersecurity measures.Keep the IT asset register updated and support continual improvement of IT processes and systems.Required Skills & ExperienceTechnical CompetenceDemonstrated experience in senior-level infrastructure or 2nd/3rd line support roles.Advanced knowledge of Microsoft 365 and Active Directory administration.Familiarity with DNS, DHCP, Group Policy, and Windows OS.Experience with Azure, virtual desktops, and managing servers.Solid understanding of networking fundamentals (including switches and wireless).Exposure to security tools, vulnerability management, and IT compliance standards.Track record of managing third-party IT service providers.Experience with project delivery in IT environments.Familiarity with telephony systems.Soft SkillsStrong communication skills, capable of conveying technical information to non-technical users.Organised and self-motivated, able to manage competing priorities in a fast-paced environment.Confident team leader with effective mentoring abilities.Analytical mindset with a focus on practical solutions.Works well independently and thrives in collaborative team settings.Benefits25 days holiday per year plus bank holidays (with an additional day after 1 year’s service)Life assurance policyEmployee Assistance Programme and wellbeing supportComplimentary daily breakfastOrganised social and team-building events& much moreIf you are interested, please apply now.

Created: 2025-08-04