Restaurant Manager

DescriptionJoin Our Team as Restaurant Manager at The Grill at The Dorchester, LondonRecently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024, 2025 and awarded ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards, The Dorchester continues to redefine luxury hospitality.We are proud to cultivate an inclusive environment, guided by our core values of passion, personality, respect, working together, and creativity. We believe diverse voices and perspectives enrich our team and help us deliver exceptional experiences for our guests.As Restaurant Manager of The Grill at The Dorchester, you will lead a team of dedicated professionals delivering an outstanding dining experience - combining warm, attentive service with genuine hospitality and operational excellence.We’re looking for a vibrant go-getter: someone energetic, upbeat, and focused, who thrives on building strong teams and memorable guest moments. This is a hands-on leadership role where your attention to detail, organisation, and ability to inspire your team will shape daily operations and support long-term success.What you’ll doYour responsibilities will include:Daily Operations: Oversee the smooth running of The Grill, including reservations, floor management, and coordination with the kitchen and bar teams. Create a lively, hospitable environment through strong communication, positive energy, and a “can-do” mindset.Team Leadership: Manage, train, and motivate a high-performing front-of-house team, ensuring each member understands their role in delivering exceptional guest experiences and refined attention to detail. Foster a positive, collaborative, and respectful culture that brings the best out of people.Guest Experience: Be a visible presence on the floor - greeting guests, handling feedback with care, and ensuring service is both warm and precise. You’ll be the conductor of the guest experience at The Grill: intuitive, gracious, and always one step ahead.Administration & Compliance: Keep a close eye on inventory, hygiene, and safety standards; manage rotas and shift planning; and support departmental budgets. Business literate with a sharp focus on both people and performance.Collaboration: Work hand-in-hand with our Culinary Director/Head Chef and cross-departmental partners (Events, Marketing, Finance, etc.) to ensure consistency, creativity, and excellence in everything we do.What you’ll bringEssential Skills and ExperiencePrevious experience in a restaurant leadership roleA hands-on, proactive approach to floor management, bringing energy, enthusiasm, and momentum to every shiftA natural leader and role model - coaching and developing your team with positivity, clarity, and integrityFamiliarity with booking systems, stock management, health 'safety, and day-to-day reportingStrong communication skills – English is the primary language used in the restaurantPreferred Skills and Experience Formal hospitality or restaurant service trainingUnderstanding of wine, spirits, and food pairingsPrevious experience working in a similar work environmentWhat you’ll getComplimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shopsEmployee Perks: Enrol from day 1 into our Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.Referral Bonus: Earn a £1000 bonus when you recommend a friend.Well-being Support: Access immediate well-being advice because we care about our employees.We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@ so that we can discuss how we can support you through this process.

Created: 2025-07-24