Senior Manager

About the Company :Mercans is a Global HR, Payroll and SaaS Company. We offers a broad range of services that support businesses in streamlining their workforce management, end to end payroll processing and ensuring compliance across various international markets.About the Role : We're looking for Sr. Manager - BAU (Payroll Operations) - Europe, it's a fully remote opportunity.Must Haves :Experience: 10 - 24 Years of hands-on experience in end-to-end payroll processing across European countries.Work Location: Anywhere -: Poland, Hungary, Romania, Bulgaria, United Kingdom or Ireland (As it's a Remote Opportunity)We are specifically looking for candidates from payroll outsourcing companies who have hands-on experience in managing payroll for external clients.Key Responsibilities: ● Manage the global payroll operations team to ensure efficient payroll processing and SaaS service delivery.● Implement automation-driven service enhancements, integrating AI, process automations, and machine learning into payroll workflows.● Work with Product & Development teams to optimize payroll technology and SaaS platform capabilities.● Ensure strict adherence to SLAs, delivering high-quality payroll services across all clients.● Develop and maintain strong relationships with internal and external stakeholders, ensuring seamless communication and alignment.● Implement client governance frameworks, ensuring consistent and structured engagement with key accounts.● Establish and maintain comprehensive process documentation for all payroll operations and workflows.● Ensure alignment with contractual agreements, ensuring scope compliance in service delivery.● Develop and track payroll SLAs across all clients.● Provide monthly insights and recommendations to senior management.● Conduct bi-annual employee and client satisfaction surveys, targeting 90%+ satisfaction rates.

Created: 2025-07-24