Account Director (Facilities Management)

We are recruiting for an Account Director to lead on the strategic management, growth, and profitability of a portfolio of key client accounts within the Central London area. You will act as the primary point of contact for clients, building long-term relationships, ensuring a gold plated service, and identifying opportunities to develop the contracts. Our client delivers IFM services across high end work space and highly prestigious landmark buildings. Key accountabilities include.Develop and nurture strong, long-lasting strategic relationships with key client stakeholders, including senior management, facilities teams, and end-users.Implement comprehensive account plans, outlining strategies for service delivery optimization, client satisfaction, and organic growth with key stakeholdersWork collaboratively with the business development team to develop commercial opportunitiesFull P&L responsibility (10mil) across the portfolio, ensuring accounts meet or exceed budgeted revenue, margin, and profitability targetsDeveloping value add services and ensuring "service first" mindset across the delivery teamLead, inspire, and develop a high-performing multi-disciplinary account team, including Account Managers, Facilities Managers, and administrative support.We are looking for a highly client facing, collaborative and service focussed lead, a background in workplace / corporate services or high end office environments is highly advantageous. Experience of remote or EMEA IFM delivery would be highly desirable.

Created: 2025-09-10