HR Service Centre Advisor – Cases - Dutch Speaking

HR Service Centre Advisor – Cases - Dutch SpeakingRole profileThis role is responsible for the smooth delivery of HR Service Centre transactions by resolving issues and questions from associates either on the phone, email, or face to face. You will work with multiple systems and have a large volume of manual transactions to deliver exceptional customer service to our associates.Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in your work. Contribute with suggestions to improve the service and processes by working closely with your team. HRSC is also the first point of contact for general pay slip queries receiving high volume of calls on pay day.You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard.Key Responsibilities Service Delivery Act as first point of contact for HR and payroll and deliver an advisory service for our Dutch and UK associates.Log and manage cases in the HR case management systemComplete system-based HR transactions against Service Level AgreementsHelp, support and resolve all queries from emails, face to face or telephone callsProvide consistent and expert advice in line with HR policies and country legislationSupport with all sickness queriesCreate and issue contracts and letters as and when requiredEnsure audit compliance is met with any transaction you processUnder the leadership of the HRSC Manager and Senior Advisors, prioritize transactions in line with Service Level Agreements and Customer needsManage and maintain accuracy in all your correspondenceEnsure you remain up to date with HRSC processes and proceduresIdentify opportunities for process improvement and make the process improvement manager aware of any issuesWork with and refer to the Senior Advisor, HRSC Manager, HRBP’s and ER for complex cases and supportSupport with upskilling of new team membersUnderstand payroll process and answer FAQCreating, signing and terminating Employment ContractsCreating, signing additional documents for EmployeesKey responsibilitiesSupport other areas of the HRSC with calls and emails in peak periodsMaintain a high level of knowledge of policies and ensure you keep up to date on legislation changesEnsure the materials used to support the processes are up to dateAttend Training and upskill sessions delivered by the HRSC ManagerSupport with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systemsKey Skills, Knowledge & ExperienceFluent Dutch – Written and VerbalAble to work to tight deadlinesAccuracy is critical in this roleAttention to detail is essentialAbility to work accurately under pressure while maintaining high customer service standardsExcellent communication skills both written and oralExcellent IT skills with knowledge of Word and ExcelPositive and confident approachAbility to assess and judge when a transaction is more complex and requires additional supportAbility to spot patterns and identify where there is an opportunity for improvementHR Professional education or qualification is idealA strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantage

Created: 2025-09-11