Business Analyst (ecommerce clients)

Join Outserve as a Business Analyst Job Title: Business Analyst (Client-Facing) Powering the Worlds Most Exciting Ecommerce Brands Salary: 40 - 45,000 Are you a client-focused problem solver with a passion for business analysis and technology? Do you thrive in a collaborative environment where innovation and integrity are at the heart of everything you do? If so, Outserve invites you to be part of our dynamic team. About Outserve At Outserve, we dont just support businesseswe help some of the fastest-growing, most iconic ecommerce brands in the UK and beyond achieve their big ambitions. From trendsetting fashion and apparel to dynamic sports and wellness brands, we work with the innovators shaping the future of online retail in the most thrilling and rapidly expanding sectors. As a Cloud IT consultancy, were passionate about people and driven by a desire to make technology work seamlessly for our clients. Our expertise lies in tailored software integrations and business process improvements designed to align perfectly with each business's unique needs. From implementation and integration to process mapping and data migration, we ensure our clients unlock the full potential of their tools to drive growth and efficiency. Challenges? We embrace them. At Outserve, solving business and technical complexities is what we thrive on, often stepping in where others wont. Supporting a diverse national and international client base, were proud to be leaders at the cutting edge of Cloud Software integrationsempowering ecommerce brands to not only dream big but deliver bigger. Role Overview As a Business Analyst at Outserve, youll be responsible for delivering high-quality analysis and solutions to a diverse portfolio of clients. Youll guide them through complex business processes, requirements gathering, and technology adoptionparticularly in areas such as inventory management, ecommerce operations, and cloud-based systems. Youll work closely with clients through on-site visits, virtual meetings, and detailed reporting, offering insights and recommendations that make a real difference. Youll also mentor junior team members and contribute to internal projects that drive innovation and continuous improvement. Flexibility is keywe offer adaptable working hours to support work-life balance while maintaining client excellence. Key Responsibilities Conduct client-facing activities including on-site visits, virtual meetings, workshops, and reporting. Analyse and document business processes, requirements, and workflows. Identify opportunities for process improvement and technology adoption. Collaborate with clients to design and implement effective solutions. Mentor junior and apprentice team members to develop their skills and confidence. Contribute to internal projects and process improvements. Collaborate across departments to deliver cohesive solutions. What Were Looking For Experience in business analysis, process mapping, or requirements gathering. Familiarity with cloud-based systems and ecommerce operations. Strong analytical and problem-solving skills. Excellent communication and client engagement abilities. A collaborative mindset and commitment to continuous learning. What Success Looks Like Projects delivered on time and to a high standard. Strong client relationships and satisfaction. Documented processes and shared team knowledge. Contributions to innovation and internal development. The Perks Monthly wellbeing bonus so you can spend time on you. Private Medical Insurance giving you peace of mind about your health. 2x Death in Service as we recognise loved ones are important. Enhanced holiday entitlement 24 days + bank holidays, plus a buy/sell holiday scheme for flexibility. Auto enrolment pension scheme planning for the future. Free onsite refreshments and snacks a healthy body is a healthy mind. Investment in technology because we know the value of good kit. Flexible working hours because we value balance and productivity. REF-225 245 TPBN1_UKTJ

Created: 2025-11-19