Professional Development Expert in Data & Technology

Corndel is seeking exceptional individuals to join our Professional Development Expert (PDE) Team to deliver first class coaching and training for our Level 3 AI- Productivity Champion Programme. To be successful in this role you must be passionate about AI and IT/Technical support and be able to demonstrate its practical and pragmatic uses, which will be evident from your own career journey.Apply (by clicking the relevant button) after checking through all the related job information below.This role will support professionals in adopting and integrating AI-powered tools, enhancing digital literacy, and driving efficiency in their organisations. This role requires technical expertise in M365, a solid understanding of AI (particularly Microsoft Copilot), and the ability to coach and mentor learners through our apprenticeship programme. The ideal candidate will have experience delivering engaging training sessions and supporting digital adoption in organisations.You will join a company which is breaking new ground and offering a more intelligent, dynamic, and achievable way of developing people through a world class programme of vocational learning. Corndel delivers a range of programmes, including Leadership and Management, Project Management, Business Administration, Data Professional, Data Analytics, DevOps, Software Development and Fundraising.You will:Manage a caseload of learners, mentoring, coaching and equipping them to develop the technical skills needed to be successful in their rolesDeliver comprehensive training aligned to our apprenticeship programme on Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, PowerPoint, and Power Automate.Guide learners in adopting AI-powered features such as Microsoft Copilot, ensuring they understand AI productivity, security, and ethical considerations.Provide training and guidance to learners on how to deliver hands-on digital support, diagnosing and resolving application issues, monitoring system use, and promoting best practices in data security.Coach and mentor learners, helping them build confidence in their digital skills and successfully integrate AI and M365 tools into their role and organisations.Take our theoretical course content and tailor it for each individual learner that you are supporting through regular teaching sessions and workshopsSupport your caseload of learners to complete all Corndel training material and assessment tasks in a timely mannerEnsure that each of your learners is working on their respective qualification, accepts the value of it, is making progress and is actively pursuing it as a means of furthering their careerWork with key stakeholders to support learner progress and client delightUltimately you will be measured on the number of learners successfully completing the qualification, and the satisfaction of each learner and their line manager with the Corndel programmePotential to manage client account relationships from an operational perspectiveEvidence a commitment to the values of Corndel and an understanding of the transformational impact of education.Responsibilities:Teaching a cohort of learners, guiding them through their programmeEnsuring over 85% of learners achieve their qualification(s) on time.Meeting regular milestones for each learner to present a compliant portfolio of evidence.Supporting learners to complete their portfolio within the set timescales and to the highest standard possible.Timetabling and holding one-to-one teaching sessions regularly.Facilitating workshops that engage, motivate and educate the learner.Engaging with the learners line managers on a quarterly basis to review progress.Adhering to all compliance requirements for the qualificationSupporting the Skills for Business team to engage learners through Maths & English qualification where relevant.Person SpecificationCorndel is looking for exceptional talent, people who want to make a difference and who are used to working hard and achieving personal success. People who understand the complexities, challenges, satisfaction and frustrations of regularly working with data and want to pass on their knowledge and skills in conjunction with a comprehensive and highly acclaimed qualification to help others succeed.We are searching for people who can demonstrate the following attributes.Personality and AttitudeA self-starter and self-manager who can engage people, keep them engaged and progressing through the qualification.Want to teach and ensure learning is taking place.A can-do and upbeat attitude to work, colleagues, clients and managers.An inquisitive mind, able to find things out and problem solve.Solutions focused with detailed attention to both the outcomes and the inputs to secure them.With integrity and standards that mirror those of Corndel where people and success matter.A passion for continued professional and personal development and a desire and pleasure in seeing others develop and succeed.A person who wants to make a difference.Required Knowledge and experienceTechnical skills:CMSTeamsTechnical Expertise in M365 & AI: Strong working knowledge of Microsoft 365 applications and AI-powered features such as Microsoft Copilot.Digital Support Experience: Hands-on experience troubleshooting application issues, training colleagues, and ensuring digital security best practices.Change Management & AI Adoption: Understanding of how organisations respond to technological change, with the ability to support learners in overcoming resistance and driving AI adoption.PowerPointWordGroup learning/Facilitation skillsCoaching or mentoring experienceAdditional ideal technical skills requiredDigital engagement tools (menti/Miro/Whiteboarding etc)Familiarity with helpdesk operations is a plusA good understanding of AI and LargeLanguage Models (LLMs) (highly advantageous).Microsoft Certified Trainer status (desirable).ITIL qualification (desirable).Practical experience with Power Automate and Copilot Studio (highly advantageous).Core competenciesActive Listening - The ability to listen attentively and empathetically to learnersCommunication skills - Effective verbal and non-verbal communication. The ability to convey ideas, provide feedback, and facilitate productive discussions with learners.Foundational Coaching Skills - The ability to ask open-ended questions, actively listen, and guide learners to identify their own solutions and take action.Goal Setting - The ability to help learners set clear, specific, and achievable goals. Foundation understanding of goal setting techniques.Assessment and Analysis - The ability to assess a learners strengths, weaknesses, and areas for improvement and tailor coaching, feedback, and facilitation to the learners individual needs.Personal Development Knowledge - A deep understanding of personal development theories, strategies, and practices is essential. Staying updated on the latest trends and research is important.Motivation Techniques - Being able to motivate and inspire learners to stay committed to their programme, even in the face of challenges.Self-awareness - Ability to understand your own biases, values, and beliefs, which can impact your coaching approach.Time Management - Effective time management skills are essential for structuring 121 coaching sessions, running workshops, keeping on top of admin, and setting priorities, and helping learners manage their time effectively.Feedback and Evaluation - Providing constructive feedback and evaluating learner progress is necessary for tracking development and making necessary adjustments to the Individual Learning Plans.Conflict Resolution - Being able to handle conflicts or resistance that may arise during 121 coaching sessions or workshops in a constructive and empathetic manner.As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer.If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. Well work with you to make sure any appropriate support is in place and make the application process a more positive experience.Corndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including Enhanced DBS Disclosure and a Barred List Check.TPBN1_UKTJ

Created: 2025-07-18