Technical Service Support Feed and Manure

Job DescriptionJob Title: Technical Service Support Feed and ManureLocation: Field Based – Must be able to visit the office when requiredReports to: TSS Team LeadHours of Work: 37.5 per weekSalary & Benefits:Competitive Salary, Car Allowance, 26 days holiday + bank holidays (up to 31 max), company doubles pension contribution up to 12%, employee event days, wellness support, free lunch every Wednesday in the office.Staff Responsibilities: NoneAbout the CompanyLely is an ambitious international family business with more than 30 facilities and customers in over 60 countries. We are the market leader in automated systems for dairy farmers and a pioneer of Farms of the Future. Founded in Maassluis, Netherlands in 1948, our headquarters remains there as a hub of innovation. We are proud to be recognized as a Great Place to Work UK®. Our success comes from an amazing culture and a team dedicated to supporting our Lely Centers and customers. Our core values are innovation, passion, progress, respect, and honesty.About the RoleSupport and train Lely Center Technicians in proper installation, service, and maintenance of Lely products. Provide 24/7 second-line support ensuring services align with Lely standards and value proposition.ResponsibilitiesGeneral Operate according to the TSS competence ways of working.Develop TSS competence and Business Team proposition through feedback.Follow safety and security guidelines and act as a role model.Operational Support Offer 24/7 second-line support, conduct technical audits, and field visits.Handle incidents properly and ensure correct implementation of product updates.Training Deliver training and coaching, manage certification process.Maintain technician knowledge within the Lely context and respond to knowledge gaps.Projects Validate Lely solutions and share feedback.May be appointed SPOC for TSS Competence Ways of Working within the cluster.QualificationsMechanical, electrical, automation, and pneumatic technical knowledgeRequired SkillsStrong analytical and problem-solving skillsEffective planning and training skillsStrong communication and interpersonal skillsSelf-motivated, disciplined, and adaptableWillingness to travel frequentlyComfortable working with diverse agricultural professionalsGood organisational and IT skills Preferred SkillsMust hold a clean, valid driving licenceMust be flexible and able to travel oftenMust hold a valid passportPay range and compensation packageThis job description may be adjusted to reflect the company’s business needs.Equal Opportunity StatementLely is committed to diversity and inclusivity in the workplace.Closing Date31st of July 2025

Created: 2025-07-23