Senior Manager - Consumer Duty - Pensions Consulting

Join Our Team as a Senior Manager - Administration Consulting (Consumer Duty)Location: LondonAre you looking to work as a trusted adviser to clients in the defined benefit pensions sector? This is an exciting opportunity to join Brightwell as a Senior Manager in their consulting practice, where you would get to deliver key regulatory and legislative projects to customers, particularly in areas such as Consumer Duty. What you’ll do:Lead the delivery of key projects e.g. service and automation enhancements, legislative change. Provide strategic input throughout the project lifecycle, escalating key decisions where necessary.Support new administration client implementations including development of workflows and communications.Develop and enhance processes for supporting vulnerable members, ensuring a market leading approach.Analyse MI data and member feedback against Consumer Duty outcomes. Develop initiatives to address risks identified.Act as an interface to clients on administration project matters. Prepare papers for Trustee and client service review meetings. Participate in client meetings and provide expert input as required.Participate in external industry forums to stay updated on the latest trends, best practices, and regulatory changes. Engage with industry peers, share insights, and contribute to discussions that shape the future of the industry. Represent the organisation at conferences, workshops, and seminars, and bring back valuable knowledge to inform strategies and initiatives.Monitor upcoming legislative and regulatory changes impacting pensions administration, in particular from an FCA perspective. Assess their impact on Brightwell and its clients, draft consultation responses, and recommend actions. Coordinate with relevant teams to ensure compliant and efficient implementation.Work with the member communications team to support the development and refresh of member-facing materials, including driving improvements from an accessibility perspective.Identify opportunities to contribute to the business’s financial success, including areas for revenue generation and operational efficiency.Develop and manage budgets related to administration projects, ensuring effective resource allocation and cost control.This role is considered a Conduct Rules role under the SMCR regime. You must comply with any and all relevant regulatory responsibilities assigned to the role.This role would suit someone who has:Strong understanding of Consumer Duty regulation and the impact on pensions.Excellent verbal and written communication skills.Strong numeric, analytical and problem-solving skills.Excellent organisational skills and the ability to manage multiple events and meet tight deadlinesAbility to communicate / interact across all levels and with teams throughout the business.Experience working with or in a pensions administration function would be advantageousKnowledge of the pensions risk transfer market, including working with schemes as they move through the buy-in to buy-out process.Pensions qualification such as FIA or PMI.Why Brightwell?As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:Annual performance bonus 25 days holiday (increasing to 30 with service) plus bank holidays.A pension with 15-17% employer contributions (depending on age).8 x salary Life Insurance.Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)Free health assessments.Health cash plan.Professional study support.Employee Assistance Programme and free Wellhub wellness network platform access.Free on-site parking.Building an inclusive work environment:Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Created: 2025-08-01