Technical Support Partner
John Lewis & Partners - Southampton, England
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OverviewJoin to apply for theTechnical Support Partnerrole atJohn Lewis & Partners . As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we’re known for. You’ll diagnose and troubleshoot product related issues and liaise with repairers and suppliers to ensure issues are resolved quickly for our customers. Key ResponsibilitiesOffer exceptional customer service by showing empathy with customers’ product related issues. Keep the customer up to date with product repairs. Adhere to business systems and processes to minimise loss and protect profitability. Troubleshoot technical issues as a first point of resolution where possible. Support the wider shop team with general shop-keeping tasks and customer service. Essential skills and experienceGood communication skills to engage with 3rd party suppliers and internal stakeholders. High level of product knowledge and technical expertise. Technical support experience. Desirable skills and experienceExperience in a customer facing retail environment. Ability to troubleshoot product related issues. About The PartnershipWe’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re focused on being brilliant at retail, continually innovating and delivering value in price, quality and service. As Partners we share ownership and work together with kindness and respect, embracing our differences and thriving together. Important points to noteSome roles are subject to pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information about vetting during the recruitment process. Any DBS checks will be carried out by a third-party registered body and financial probity checks may be required for some roles. Vacancies may close early if high application volume is received; apply early. If you require a reasonable adjustment due to a disability to complete your application, please contact us as soon as possible. We support flexible working where possible (flexible or compressed hours, job sharing, or shorter hour contracts). Discuss with the hiring manager during your interview. Job detailsSeniority level : Entry level Employment type : Contract Job function : Information Technology Industries : Retail#J-18808-Ljbffr
Created: 2025-10-10