Director, Customer Account Manager

Walker and Sloan are proud to be working with a B2B marketing agency, as they are keen to bring on an experienced B2B Account Director to their Client Services team on a full time basis. Hybrid: 2/3 days in office An Account Director leads and develops client relationships, client strategy and team members to ensure quality output, efficiency and profitability. They are an experienced people manager with a relentless desire for developing a high-performing team who deliver excellence on brief, on budget and on time. Client Services and advisory's Build strong, trusted relationships across all client levels, inspiring them through strategic and creative thinking. Drive long-term client planning and growth in partnership with the Client Director and wider management team, including the development and activation of account plans. Identify opportunities for expansion and growth, and assemble the right agency members to address those opportunities. Maintain a deep understanding of the Marketbridge solutions and services and be able to clearly articulate the value and relevance to our clients. Lead the strategic development of accounts and challenge creative solutions from pitch through delivery and impact. Proactively participate in strategic planning and commercial performance reviews. Maintain and develop extensive knowledge of marketing channels, trends, technologies and tools. Ensure the team is enabled and supported to reach its potential through active learning about the Marketbridge offer, marketing trends, client industries and competitors. Embrace and deploy a coaching style to support the Client Director in the creation of a high-performing team. Financial Management Be responsible for the financial performance of your accounts, leading forecasting, budget management, fee negotiation and invoicing processes. Proactively manage the expectations of the Client Director to ensure they are informed about the financial performance and opportunities. Extensive B2B marketing agency experience. Experience of team management and ability to inspire and mentor. Strong creative judgment and ability to pool resources effectively. Experience working within a fully integrated B2B marketing agency. Experience planning and selling Pan-European marketing communication strategies.

Created: 2026-04-30