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Senior Business Analyst

Applause IT Recruitment - solihull, midlands

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Job Description

Senior Business Analyst £55,000 - £70,000 Solihull (Hybrid)A leading UK technology and connectivity business is hiring a Senior Business Analyst to play a key role in delivering internal systems transformation projects. Based in Solihull, this is a hands-on role for an experienced analyst who can work across process, systems, and stakeholder functions to drive operational efficiency and measurable business improvements.This role will support and lead initiatives focused on internal applications such as CRM, ServiceNow, and quoting and billing platforms. You will work closely with stakeholders, product owners, and a growing software development team to translate business requirements into high-impact, well-defined deliverables.The position is hybrid, with Monday, Wednesday and Thursday office-based work required post-probation.Key ResponsibilitiesConduct full lifecycle business analysis across internal systems and business processesCollaborate with stakeholders across multiple teams to gather and define requirementsProduce detailed process maps, documentation, and solution designs aligned with Agile practicesSupport post-merger system integration and change initiativesAssist software teams through the SDLC, including user story development and UATDeliver process and systems improvements that directly impact efficiency and cost-saving goalsRequired ExperienceMinimum 5 years’ experience as a Senior Business Analyst in fast-paced, hands-on rolesStrong track record in stakeholder engagement and requirements gatheringExcellent communication skills with both technical and non-technical stakeholdersExperience in process mapping, system documentation, and business case developmentSolid understanding of Agile methodologies and software development cyclesKnowledge of Lean Six Sigma (certification is advantageous)Experience with business system transformation and process integrationMust be eligible to work in the UK without sponsorship and able to meet SC clearance requirementsComfortable working from the Solihull office three days per weekTools and TechnologiesSoho CRM, ServiceNow, quoting and billing systemsMicrosoft Visio, Excel, Word, Outlook, Slack, Whimsical, Microsoft TeamsSalary and BenefitsSalary between £55,000 and £70,000, depending on experience25 days annual leave (increasing with service) plus bank holidaysPrivate medical cover, income protection, life assuranceEnhanced family-friendly leave and payEnhanced pension schemeCareer development and progression pathways within the businessThis is an excellent opportunity for a Senior Business Analyst who thrives in SME environments and is ready to deliver tangible change across business-critical systems.If you are interested, click apply now to be considered.

Created: 2025-08-23

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